Freeze/Crash & BSOD issues

[hybridremix]

I wish my PC would give me a BSOD, atleast then I'd know just what the fluff is going wrong. I can play great for 8 hours without issue, then on another day I play for 10 minutes and my PC would shut off.

Sounds like you're having the same issue as me. Usually my PC "shuts off" after about 30-60 minutes of play. It only happens during FFXIV. I let Sim City 5 run all night and I woke up to see it still going strong. No other activity causes this behavior. Sitting around in the FFXIV menu also doesn't cause the issue. It only happens during active gameplay.

Is there a separate thread about our issue, or any other info?

[Edrin]

I wish my PC would give me a BSOD, atleast then I'd know just what the fluff is going wrong. I can play great for 8 hours without issue, then on another day I play for 10 minutes and my PC would shut off. I suspected a PSU problem but the part that really confuses me is that it's only happened on FF. Can play crysis,GTA 4, NFS run, WoW ( dual boxing ) and not a single stutter. All temps are very low, 40c on my phenom ii 850, 58 on my gpu,very normal temps, it helps that I have great cooling on my rig.

If someone could shed light on my problem I welcome it with open arms. On a side note, I took my PC apart yesterday and inspected it with a magnifying glass to check for bad capacitors and motherboard crack/wear, I even opened up my PSU ( warranty void -.- ) not a single sign of burns,wear or bubbles,nothing! I'm truly STUMPED

Same Here, I have a super computer, Nvidia card, quad core, the works, but for some reason, whether it be 5 minutes into game play or 5 hours, I always seem to get a crash that dead stops my computer, other programs and all. The only thing I notice is that the music of ff14 still plays, no sound effects, but the music loops. My pointer keyboard and desktop all lock up and I get No error messages, no warnings, no nothing.

Anyone else know whats up or having the same problem?

[Flakvision]

I have pretty much the exact same problem with an Nvidia GTX 650 ti. I posted a thread about it, but no solutions so far.

[gteemo]

Hi Guys,

I have been having this issue for over 2 weeks. I just bought a cheap ATI card because it appears that most people having the issue are using nvidia products.

It seems almost completely random to me.... I have tried everything I know off and more. I have scoured the internet for hours upon hours. I have thought I solved this problem so many times. Sometimes one of my fixes would work for days, and sometimes would not help at all

What I have tried and still have the issue (Note sometimes one of the fixes would work for days, and sometimes would not help at all):

1. Installed on both my SSD and 2 normal harddrives
   Installed Every Nvidia Driver between 314.22-331.40
   Reformatted my Hard Drive with a fresh Install
   Ran Extensive Stress Testing on CPU, RAM, and GPU without issue
   Temps are all fine
   Uninstalled and Installed fresh Sound Drivers
   Lowered all graphics settings
   Disabled Framerate Limiter
   Disabled the Cinematic stuff
   Disabled all Overclocking
   Disabled all Turbo Boost on Video Card, CPU, RAM, etc.
   Undervolted my Video Card, CPU, RAM, etc.
   Disabled my second Monitor
   and much more...

What I have figured out.
The issue can be duplicated, by starting the game and running the Windows Experience Index
Issue seems to happen more frequently when I have Netflix running as well as the game.
Frequency - happens immediately upon login sometimes and sometimes can play 15+ hours.
With Graphics completely turned down seems to happen less frequently, but still happens.


Well I hope my new ATI video card solves the issue. I will keep you updated.

**I have played for over 6 hours now without issue - Fingers Crossed

Alright so here is an update. I just wanted to once again confirm it was a nvidia problem. I reinstalled my old card with fresh drivers, and bam within 15 minutes my computer locks up and I have to restart.

I have been watching my GPU usage on my second monitor to help troubleshoot, and it seems like its a nvidia driver issue (which baffles me because I have rolled back to versions I know are stable like 314.22)

Turning your Graphics All the Up will cause the issue to happen more frequently (it seems)

I am still trying to figure it out exactly. It seems there is a Video Memory Leak between SE and the Nvidia Drivers; If I figure anything else out I will let you know.

My new ATI 7790 works amazing and am still have no crashes.

SOLUTION: Go ATI -- It is a Nvidia Issue

[KisaiTenshi]

Same Here, I have a super computer, Nvidia card, quad core, the works, but for some reason, whether it be 5 minutes into game play or 5 hours, I always seem to get a crash that dead stops my computer, other programs and all. The only thing I notice is that the music of ff14 still plays, no sound effects, but the music loops. My pointer keyboard and desktop all lock up and I get No error messages, no warnings, no nothing.

Anyone else know whats up or having the same problem?

That's the "Video card driver has stopped responding and has been reset" , and that's the effect you get when you're full screen.

You can actually override the behavior
http://msdn.microsoft.com/en-us/libr...18(VS.85).aspx

But basically it means your video hardware is bad under some conditions. I used to get the driver reset a lot on a AMD 5750 when the card was about 3 years old and finally gave up on the card when it started actually having video corruption.

[BlueWolf39]

I cannot do it just this second but I plan on posting a reply to this thread with links to other threads with seemingly the same problem. It seems though that the number of people afflicted with this issue is not insignificant, which is nice to know (misery loves company after all). I have tried various other things, installing this and uninstalling that, to no avail. I have considered tinkering with my motherboard settings however I believe this shouldn't be necessary; the system should work and be stable using the defaults settings. Playing the game in a window rather than full screen has also not helped at all.

That aside, no matter which NVIDIA driver I use, be it release, older, newer or BETA, the issue simply will not go away. It's interesting to hear some AMD folks chiming in with similar issue which makes me further suspect a software issue with the game rather than a hardware/software driver issue with each system (although these can't be ruled out or suspected any less since these issues are typically environmental). Either way, I hope this server scare dies down soon so tech support can focus more on helping those with issues like these.

In the mean time I will continue trying to troubleshoot, however I am fresh out of ideas. If anyone has anything else they can suggest trying I would love to hear it. I am considering buying the game for PS3 but I am loathe to spend the extra money when my system should be able to handle it (plus I would miss my 360 controller).

[animapain]

I cannot do it just this second but I plan on posting a reply to this thread with links to other threads with seemingly the same problem. It seems though that the number of people afflicted with this issue is not insignificant, which is nice to know (misery loves company after all). I have tried various other things, installing this and uninstalling that, to no avail. I have considered tinkering with my motherboard settings however I believe this shouldn't be necessary; the system should work and be stable using the defaults settings. Playing the game in a window rather than full screen has also not helped at all.

That aside, no matter which NVIDIA driver I use, be it release, older, newer or BETA, the issue simply will not go away. It's interesting to hear some AMD folks chiming in with similar issue which makes me further suspect a software issue with the game rather than a hardware/software driver issue with each system (although these can't be ruled out or suspected any less since these issues are typically environmental). Either way, I hope this server scare dies down soon so tech support can focus more on helping those with issues like these.

In the mean time I will continue trying to troubleshoot, however I am fresh out of ideas. If anyone has anything else they can suggest trying I would love to hear it. I am considering buying the game for PS3 but I am loathe to spend the extra money when my system should be able to handle it (plus I would miss my 360 controller).

Any idea on my problem? I'm scared to run the game incase it causes damage due the the random shut off.

[skitatic]

Having the exact same issue. Have sent an email to Square support, haven't heard back, doubtful that I will but I will let you guys know if I hear anything.

[BlueWolf39]

Having the exact same issue. Have sent an email to Square support, haven't heard back, doubtful that I will but I will let you guys know if I hear anything.

My support ticket is approaching five days open now and I still haven't heard back from them.

[Colly]

My support ticket is approaching five days open now and I still haven't heard back from them.

On topic for this thread, my game also crashes with that virtual call fail message - others have reported it and many seem to think it's a game software issue so I'm just waiting (like they are) for a patch to eventually fix it.

On your sub-topic mention of how long your ticket has been open, I cannot even FIND mine (ticket # 2860105) sumbitted using some web page menu that was spuriously labeled "Email support" - I say "spuriously" because the email I got did not include the ticket number, or any support, or any actual live human generated content, but simply told me to submit the problem to the forums instead. Heck, a pop-up could have told me the same thing much faster. I cannot find my ticket number 2860105 anywhere. My in-game History of tickets sent in via Contact Us, has not updated itself since 9/8/13, (is anyone else's stuck since that date also?) , and the only way I think they've been getting my RMT reports is those spammers names seem to vanish from Search a day or two later. Only 2 have said "<deleted>" in my blacklist, but 34 names I submitted for proven spamming have vanished (I typically report 2 or more RMT spammers per day - I report EVERY one that I see.)
So, my History is broken, so I can't see if they saw my contact telling them so.
The Email reply they sent me, doesn't mention anything specific or useful and simply refers me to the forums (where I HAVE already also reported the same issues, to no avail.)
I and several others are also still stuck with wrong-gendered swimwear from Moonfaire in our bags. Yes, carelessness should be avoided and we did goof, but so did the vendor whose software should not have even allowed the purchase of unwearable, non-discardable, untradable, wrongly gendered items in the first place. THAT should be fixed in the vendor software.
GM's seem more elusive than Snarks, at least I have not been able to engage one so far.

Game crashes
Mistakenly purchased wrong gender Moonfaire swimwear cannot be worn or deleted (and should not have been buyable)
History (in in-game support desk) is not updating (nothing since 9/8/13)
Email support gets you an automated, unidentified email telling you to go post the problem in the forums.
Anything else?

At least my logins are working quickly now. Thank you Square-Enix for the server upgrades and login fixes.