Freeze/Crash & BSOD issues

[Zomba13]

Problem is still there for me. What makes it so hard to find out what is going wrong is that it seems completely random. Prior to the latest patch and server fixes I had a day where I played pretty much all day, left the program running even when not in use while watching youtube videos etc and not a single system crash. Day of patch I get two but then it's fine for the rest of the evening. Today every session is crashing my computer. It doesn't appear to be a heat issue as my CPU and GPU have run hotter for longer playing other games during the heatwave here in the UK. Doesn't seem like my OC is affecting anything as it's stable with every other videogame and has been stable for years now (this is really the only BSOD error I've reliably gotten. I don't even get a BSOD btw. I just freeze with audio still playing and unable to do anything. Only thing that makes me assume it's a BSOD error is one time I turned my computer back on and it said there was an unexpected shutdown due to a BSOD or something).

Seems very very odd as Phases 3 and 4 were absolutely flawless and I played phase 4 to death. Leaving it on all day, playing it constantly. No hitched or errors at all. Then Early access arrive with it's patch and now we're getting these crashes. I'm on an Nvidia GTX 285 with the latest (non-beta) drivers and a core i7 920 2.67 overclocked to 3.5GHz which has no problems with any other programs or games. Heat doesn't seem an issue either s like I said, FFXIV runs cooler than some games I was playing for longer during the heatwave here.

I run FFXIV in a 1600x900 window at mid-high settings. I did try turning everything to lowest and I still crashed but I will try again later/tomorrow and monitor for a few days (because I may just get a good day like I do now).

Windows 7 64 bit Professional
Asus GeForce GTX 285 1024MB GDDR3 PCI-Express Graphics Card
Intel Core i7 920 2.67Ghz OC to 3.5Ghz
Gigabyte GA-EX58-UD3R Intel X58 PCI-Express DDR3 Motherboard
OCZ Gold 6GB <3x2GB> DDR3 PC3-10666C9 Low-Voltage Triple Channel

[Cabbage]

What GPU model and what temps are you getting at load? Could be an overheating issue.

With the game running it's around 40-50c; GPU is GeForce GTX 650 Ti Boost. I believe the overclocking (if any) is turned off, since I don't mess around with it but my rig is set up for it. Just tried re-seating some internal things, tried the video drivers that came with the MOBO CD; still same crash error.

[Winston1989]

I am glad to see I am not alone with this issue.

Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.

Yeah, I too am getting the Kernel Event ID41

[skitatic]

This issue has been escalated to the development team for further investigation. We appreciate your patience while we investigate this issue

Any idea on when you'll get round to this?

My experience so far since the server upgrades http://forum.square-enix.com/ffxiv/t...-again-jpurnal.

[dstyle]

Email I got from SE Customer Support:

------------------
"Thank you for contacting the Square Enix Support Center.

We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account.

Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time.

We will be continuing to expand our Support Center team’s capabilities to provide better and faster support, but until then we ask for your continued patience and understanding. Closing your ticket was not a decision we came to lightly, and we wish to extend our sincerest apologies for not providing you with a timely response and for not being able to assist you directly.

If your issue is still unresolved, we ask that you please resubmit your contact to us on the Square Enix Support Center or the in-game Support Desk."
-------------

LOLOL...thanks

[Keixi]

Yeah, I too am getting the Kernel Event ID41

Yup, same here.

[Paix]

Freezes stopped for me now!

After trying everything else what had been suggested here, but none working, I found old thread from the 1.0 archives where someone mentioned about issues with some dynamic boost thing with Nvidia GTX cards(I have 670). Then with little googling I found this http://www.overclock.net/t/1267918/g...d-undervolting. Following those instructions, which was basically just that one command for me because I didn't care for the overclock, stopped the crashing and freezing completely. This is something I feel I should not have to do and this is the only game that does this for me, but if it's the only way to stop those freezes for me then I'll do that until it's confirmed to work some other/proper way.

I'm not sure how relevant this is but I also was monitoring when the crashes were still happening and this is what I got and the obvious spike is where the freeze happened

Which command did you follow?

[ezcex]

6 crash to desktops and 1 bsod so far just today. Weird thing is I never had any of this happen until after the 1gb patch.

[Melodius]

I log on and I may get ok game play with a tiny bit of lag for a bit, or it may happen right away.
Freezes up for a while ( maybe huge fps drop )
Lags for a bit and delays everything ( server lag )?
Or crash.
NONE OF THIS HAPPENED BEFORE 10 HOUR MAINTENANCE AND THAT PATCH. It ran bloody perfectly. Just had a hard time logging in.

[Vili]

I log on and I may get ok game play with a tiny bit of lag for a bit, or it may happen right away.
Freezes up for a while ( maybe huge fps drop )
Lags for a bit and delays everything ( server lag )?
Or crash.
NONE OF THIS HAPPENED BEFORE 10 HOUR MAINTENANCE AND THAT PATCH. It ran bloody perfectly. Just had a hard time logging in.

Your issue sounds like server lag, doesn't look like the same issue we are experiencing. May want to start a new thread and put in a ticket.