Did we spend money to purchase the software? Yes. Have we paid for the subscription fee? No. Is this a new MMO launch? Yes. Should you expect it to be perfect going from a beta test environment to a live environment? Hell no. Square's communication with the players is pretty awful, that much can definitely be said. It's the same way when trying to receive support for one issue or another (talking about problems outside of 90000 and 10102). Things are broken, that's the way it is. The only way to deal with hidden issues, or something that is plaguing your system that couldn't be caught during a beta is to launch it and catch it on a live server. In the meantime, we knew ahead of time we were buying into a brand new product. This isn't FF14. This is FF14 ARR, not a product in use for the past year. There are going to be issues, that's a fact. Live with it, threaten to un-sub or not subscribe at all. Go ahead. It won't change the process of working issues out of a game that has been live for a whopping 31 hours. /endrant