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  1. #1
    Player
    Cakeskull's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Jerisa Endaren
    World
    Excalibur
    Main Class
    Lancer Lv 9

    Pre-order code not received

    Hello there,
    I'm sure I'm not the only one that has had this problem, but even if there are other threads to this end, I must post it regardless.

    I played 1.0 throughout the alpha and beta, and on through official service for a while.
    Didn't get far, but I played it enough.
    I have also been playing ARR through alpha and beta up to this point.

    I pre-ordered the digital collectors edition of ARR directly through the Square enix store on May 26th (first day it was available iirc)
    And have RECEIVED NO PRE-ORDER CODE OR ANYTHING BEYOND AN INVOICE.

    I have not thought much of this as I've had no trouble accessing the beta tests so I assumed either it had been processed automatically (the 2nd content ID was there the following beta phase) or that I would receive my code at a later date.

    Today I attempt to start the game and I see a message telling me;
    "No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn."

    After following through various SE sites and services, it appears that I was not sent something I should have been.
    I am not best pleased.

    My apologies for the lengthy post, but it is quite necessary.

    Has anyone else had a similar experience?
    (1)

  2. #2
    Player
    Drsilly's Avatar
    Join Date
    Aug 2013
    Posts
    22
    Character
    Sanjeet Tsoha
    World
    Midgardsormr
    Main Class
    Arcanist Lv 20
    Yes. A few people said to go to Amazon, but now people are reporting that they also are not getting keys from there now.
    (0)