Stuck at Painted Mesa

[xLowKeYx]

I'm at the point of the game where i need to talk to Painted Mesa in the adventurers guild in Ul' dah to go in copper mines but nothing happens, first i receive an error and then i talk to him again and find myself stuck waiting and can't move, and this is preventing me from making progress. Please fix ASAP

[iAmEcchi]

Same thing here. It's a Main story line quest too. I can't go on with the game if I can't even start my quest.

[BadCtrl]

Same pls fix =D

[Misaky]

I'm also stuck on that npc.
Appears info saying i'll be teleported to an instance and then i'm stuck there without being teleported.

[Diuqil69]

same thing for me also.

[Quelled]

Character Name: Quelled Fears
Level and Job: Level 22 THM
Server: Malboro
Time Issue Noticed: after your emergency maintenance, tried to turn in quest at 11:20 PM EST
Quest Name: Into a Copper Hell
Platform: PC
Impact: High - unable to progress through main storyline

Adding my name to this list with issues arising with the quest "Into a Copper Hell" Despite a lot of other people having issues with the duty finder, I have had almost no issues with it today, except when you were doing your emergency maintenance (EM). After the first round of EM, I was unable to use the duty finder and turn in any quests or progress through any quests that used cutscenes where you click on the "destination" area and a cutscene plays. After the second round of EM, the duty finder is working for me and I just completed a run through the Copper Mines. However, after exiting the mines and returning to the Painted Mesa in Ul'dah - I cannot progress to the next portion of the quest.

When I speak to Painted Mesa I get a screen that says if you're above level 21 that you'll be synced down and after clicking "Ok" nothing happens. I eventually got a message (about 30 seconds later) the first time I tried turning it in that said there was an issue with "a system error occurred during event movement." I tried turning it in again and I was just stuck, not able to move, not able to log out, etc. I had to "alt + F4" to exit. Tried speaking with Painted Mesa after re-logging in and I got the same exact thing happening. So, at this point, I cannot progress through the main storyline past Painted Mesa.

[Peerlmyne]

Thank you for providing information concerning: Getting stuck at Painted Mesa.

Unfortunately, the amount of information provided is insufficient for us to conduct a thorough investigation of the issue and replicate the matter on our systems to resolve it.

Please refer to the Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST) to find out what information we need in order to investigate. Please refer to these Windows errors and PS3 errors templates and use them as guides to clearly provide the important information to us.

We look forward to receiving additional information from you, so we can further look further into this error and take measures to resolve it to improve the experience of playing the game.

Thank you for playing FINAL FANTASY XIV: A Realm Reborn.

-SQUARE ENIX Moderator