Square Enix Maths on Subscriptions/Legacy

[Drekster]

My email to them:

Account : [Account number]
Subscription informations:

Dec. 9, 2012 FINAL FANTASY XIV Reactivated
Apr. 28, 2012 FINAL FANTASY XIV Cancelled
Nov. 4, 2011 FINAL FANTASY XIV Reactivated
Oct. 12, 2011 FINAL FANTASY XIV Cancelled
Jul. 16, 2011 FINAL FANTASY XIV Reactivated
Feb. 3, 2011 FINAL FANTASY XIV Cancelled
Sep. 3, 2010 FINAL FANTASY XIV Registered

The advertised promotion is "90 days after Jan 6 2012".
My account was active from Jan 6 to May 4th.
I should have the Legacy Status on my account as it does go over "90 days". It in facts makes exactly : 118 days.

Details:
Jan 6 to Jan 31 = 25 days
Feb 1 to Feb 29 = 29 days
Mar 1 to Mar 31 = 31 days
Apr 1 to Apr 30 = 30 days
May 1 to May 3 = 3 days

This means your actual system doesn't count subscriptions that ticked before the Jan 6 which is an obvious problem and which will lead to massive complaints. Can you please add the Legacy Status to my account. Thank you ^_^

[Drekster]

Bump bump bump bump

[Pwnagraphic]

May not really be anything you can do about it now, man.

[Drekster]

May not really be anything you can do about it now, man.

I will keep on messaging them and messaging them and messaging them untill they fix this.
It makes no sense. I surely am not the only one having a problem with this.

[Sheva]

I will keep on messaging them and messaging them and messaging them until they fix this.
It makes no sense. I surely am not the only one having a problem with this.

Good luck with that I have been trying to get them to fix mine after my account history was deleted back in the middle of 2012. Hell I have a 1.0 CE and my account does not even show that any more.

[Drekster]

Good luck with that I have been trying to get them to fix mine after my account history was deleted back in the middle of 2012. Hell I have a 1.0 CE and my account does not even show that any more.

Yeah I'm a little worried about this mess up with all accounts. Also had a 1.0 CE and participated to Alpha AND Beta phases.
I just hope it does all end up well, but I'm under the impression at the moment that they will fail at giving us what we expect :S

[Drekster]

And don't get me wrong on this one, I mean. I do understand it is a LOT to manage, after all it's a re-release and it gets really popular ... but yeah, plz Square-Enix, we shouldn't have to go through all this to get Customer Services. I mean, c'mon ... dropped me off the Chat Support 3 times without any clue as to why you just skipped my request, and haven't answer any single of my 2 emails sent through support.

I'm a Team Lead of a Maintenance team, I do know that if you let a customer go all out to reach you, the cost for actually answering will go exponential. At this point in time, I've taken time from 3 of your agents, 2 others from reading the email I sent, and then I'll have to give a phone call through your Phone Support services because the online help wasn't of any help. Calculate all that in, and you're losing money just to give me a simple 5$ pre-order access and a "Legacy" mention to my account. I'm even saying Hey ... I'll pay the regular subscription if you want, I don't mind at all, but please let other players know I was part of this game's history ... just please do so.

[Drekster]

All I want here is the mention of Legacy and the Coeurl Mount. I don't mind paying the same amount as new players and such, but if legacy players get a Coeurl Mount, I also want it because I deserve it.

[Norack]

Looks like you should get it if those months are from 2012- 13, but why are you complaining about this now? I mean even if it is a mistake it might be to late for them to change your account? You should of complained about this a year ago.

All I want here is the mention of Legacy and the Coeurl Mount. I don't mind paying the same amount as new players and such, but if legacy players get a Coeurl Mount, I also want it because I deserve it.

Legacy people don't get the Coeurl mount, you only get that with 1.0 CE or ARR CE

Edit-------------

I can see they most likely messed up your account, cause you say you first joined in Sept 3, 2010, (which is weird cause the CE of 1.0 came out a couple days before the standard 1.0 and CE came out on Sept. 22, 2010). And under your avatar it says you joined on August 2013.

Edit #2!------------------

I think I may know what the problem is, From what I know and have seen many people do, you probably had 2 FFXIV accounts, your 1.0 legacy account. And somehow people made a second account for when alpha/beta started and they screwed up and put there beta codes on that new account.

If this is true that means that you are playing on your new beta account that you would of indeed created just this month. And you are not using your 1.0 account. In which case all you would have to do is see if you can go into your account management and somehow merge or re activate your old 1.0 legacy character? I have seen this happen many times , although sorry I don't know how to fix it but it sounds like this is probably your problem, if you send SE another E-mail i would put that you might of done that to. Cause I think SE knows about this problem but if you get someone at customer service that doesn't really care than he will just say no u don't get it, and that be the end of it.

But this would probably be the most likely cause as #1 it says you joined just this month. And #2 you have absolutely (well you have some but not alot) nothing on that character, and if you are legacy i would expect you to have allot more on a character.

[Drekster]

Looks like you should get it if those months are from 2012- 13, but why are you complaining about this now? I mean even if it is a mistake it might be to late for them to change your account? You should of complained about this a year ago.



Legacy people don't get the Coeurl mount, you only get that with 1.0 CE or ARR CE

Edit-------------

I can see they most likely messed up your account, cause you say you first joined in Sept 3, 2010, (which is weird cause the CE of 1.0 came out a couple days before the standard 1.0 and CE came out on Sept. 22, 2010). And under your avatar it says you joined on August 2013.

FFXIV Alpha + Beta That is why I joined before the release
Aaaaaaaand THAT is what you get for "supporting" their company!