No valid or active service account

[iso_spitfire]

I thought Legacy players got Early Access to the game. But when I log in is tells me I have to register an Early Access Code through the Mog Station in order to play. I'm assuming an E-Mail with this code was supposed to have been sent to me, but I have not received anything yet.

Am I doing something wrong? or how am I supposed to find my Early Access Code?

I'm confused.

[Johnist]

Are you trying to log in via PC or PS3? If PS3, that's the issue, as Legacy Status grants EA PC Only I believe.

[iso_spitfire]

It's for PC

[Johnist]

Sorry, don't know then. Wish I could help. Maybe get a Dev/Mod to give an answer? Bayhone, anyone?

[daiceman]

Are you 100% sure that you're a legacy account, and not just a 1.0 account?

[Mr_JU]

I am getting the same issue, first it was a region issue, now it is just telling me to register through mog station even though my pre order code was accepted.

[Istel]

I'm having the same problem you are. I'm a legacy player. When I went into my square enix account today, there are no characters there. I'm also getting the same error , no valid or active service account. I had active version 1 service for over 6 months.
I've played my legacy characters throughout all the beta phases. Now my characters are all missing. No, I do not have that legacy icon on my account pages but I checked the dates and I had ver1 subscription for more than 90 days.
I'm on PC, I've checked my email account in all the boxes, inbox spam etc and no access email.