Not one" We sincerely apologize for the inconvenience".
Not one twitter update.
Not one response to the 1000's of tickets.
It would seem not even an eyebrow raised regarding the issue of the PS3 second service account, and not being able to play your main character.
I'm not trying to be a jerk. It just sucks how much you keep us in the dark, esp it seems when it comes to the PS3! It would be nice if you would at least let us know your aware of the issue...