So, I am posting this for a friend. He Pre-ordered the game because he wanted to try it out since there was a big hoopla about FFXIV being so good. Anyway, he is now considering on canceling his pre order because he cant get into his SE account to order even after he made an account to buy it. He also has not received an email of any kind from SE with the pre order code so he can play early.

He did order the game straight from SE so I don't see a problem.