I bought my pre-order copy directly from Square-Enix, yet they gave me a bad code and have yet to respond to multiple contacts about it. By the time they give me a valid code the early access will be over.... It makes me wish I had bought my copy from another store so I could go to them for another code. The SE online store hasn't responded, and the Support site just said they would get back to me within 48 hours... and it took them 12 hours just to send that form email from when I submitted the help request.