Square can you please contact UK ISP BT/EE

[Vherus]

Bump bump bump

[Kendjin]

I have sent an email to SE about this as well, but it really is an issue.

in note to someone above, I have had to pay for a VPN just to play in peak times.

[Griever28]

Bump, Hope square can sort this soon

[Suaimhneas]

I got a reply from EE, it was just a useless "we didn't actually read your email" form response about how the connection might be slower at busier times or the quality of my wiring might be bad, yada yada. I'm going to try again with an all-caps preface asking them to actually read what I'm saying this time, but I'm not expecting much now.

[pikster]

Hey,

This is not really down to SE to get sorted tbh.

I work for a UK ISP in a team who handles issues like this.

Its down to BT routing the traffic incorrectly, I would suggest raising a support ticket with then and attaching (if they let you) a capture of a program called Wire shark, this will let you capture the traffic, they can check it over, see where it is going wrong and get it fixed for everyone.

[Sinny]

With all respect, its not a routing issue. Bt treats the client as a P2P client, and throttles is accordingly, not as a mistake. Getting BT to stop treating FFXIV as P2P is the problem here, which apparently is going to require getting square to ask them too. It's not exactly SE's fault, but there the only ones who can apparently fix it.

[aphexacid]

This will be back by the time maintenance finishes. I've managed to play about 10 minutes today..

[Gibbins]

Im going to leave this 'bump' right here .. as im not looking forward to when the servers come back up and we cant play anyway due to this stupid issue :/

[Vherus]

So after days of arguing with BT "tech experts" who know as much about technology as a baker knows about nuclear engineering, I decided to renew my contract. Since I joined BT before February this year, my contract terms and conditions allowed them to "traffic manage" my connection during peak times. Under the new terms, they can't. Come Wednesday, when my new contract starts (which actually got me £6 per month off my bill for some reason), the problem should be solved for me. Fingers crossed...

[Kaim-Argonar]

Funny thing is, I changed to BT On friday, and it sounds like im having this issue.

I log in, have extreme lag times of 2 minutes then get booted (90000) every time i log in