Square can you please contact UK ISP BT/EE

[autumn]

I am also suffering from this issue. When I can get into the game anything I click on takes between 1 and 5 minutes to register and my 'sending' appears to drop to 0.

I am on EE 40mb unlimited fibre optic.

I've read the thread, just weighing in to add another name to this thread.

Getting really fed up as I'm loving the game and my friends are getting well ahead of me now

[HowlUK]

This problem is still happening. Has SE acknowledged this?

[reaper1576]

Did you have to regrade your connection or did they do it without? If without who do I talk to?

Hi I had to re-contract as it was the most simple solution as they wont let me deal with wholesale or BT Openreach directly good thing I got my infinity option 2 down to £20 per month. they way I done it was I called tech support early in the morning took me around two hours and after talking to the level 2 tech support manager (No way on hell they should even have been a level 1 Tech) and a long explanation of Network Traffic shaping and having to get her to explain basics of TCP/IP there support procedure on how they contact BT OR. (what is a total joke they have zero contact apart from a very limited and basic ticket system). She decided to put me through to the department that deals with contracts and services guy I was speaking to there had more tech knowledge than their entire Indian call centre. In the end game works no traffic shaping.

[Suaimhneas]

This problem is still happening. Has SE acknowledged this?

Yes, a mod has posted in this thread several times to say that they're getting in touch with ISPs to sort it out. If you're on an ISP other than BT or EE/Orange then post it here so they can add it to the list.

[Kaim-Argonar]

I'll bump.

[lat00uk]

Im using https://www.privateinternetaccess.com/ its like £25 for the year and you have an icon in the system tray that you right click to connect to the exit point of your choosing, its great for US Netflix, Hulu and *cough* EZTV *cough*

And pretty much the only way I can play FFXIV at the moment...

[KraggyKor]

Im using https://www.privateinternetaccess.com/

From that site:

US based corporation

AKA we give all your traffic to the NSA.

No thank you.

[Flip]

Hopeful of another update from Aethingie today

[flikQ]

"OMG I don't want the evil NSA knowing when I hit 50 in weaving"

Sigh, another one lost to media hyperbole. The NSA don't give a crap about your internet dealings with Final Fantasy. Besides if you believe the NSA want to know how you're doing on XIV then our government (UK) are doing the same.

The issue at hand: BT need to address this, although I am on BT and suffer no issues (business user) a very large portion of the UK use BT as their provider, helped along by the fact they were the first to offer fibre (not including cable/fibre from Virgin).

Bit surprised they need approval from SE about it given they "seem" to be quite keen to encourage gaming to it's users in a lot of their literature.

[Undrentide]

Its wrong we all are forced to take out new contracts, resort to VPN's etc. The problem lies wholly with Our ISP's, why do they get away with being allowed to throttle our connections? We pay a decent wack of money every month, are badgered into taking more and more expensive packages and yet they cant realise that a game isnt some illegal shady p2p programme. ISP's need to be held accountable! Btw 7.01 last night game was unplayable, got booted soon after and spend the next half hour fruitlessly trying to get back on Hyperion before thinking sod this and knocked the pc off.