Square can you please contact UK ISP BT/EE

[Kaim-Argonar]

Just another quick tip i found, from the BT forums, is the glasnost test, it will check to see if your ISP is throttling you.

[Vytorin]

I have been wondering what was causing this!
Thanks guys for the VPN advice. Hopefully square will sort this out with BT as i dont fancy recontracting with BT for month or 2 yet...

[Lyceium]

This thread worries me. I'm getting BT Infinity on September 3rd. Will I be affected by the throttling?

[FFVII_CID]

No I don't think this will affect you because I hear that BT do not use any P2P throttling on any NEW " totally unlimited " contracts after FEB 2013

[Kitsunami]

Sigh. my router wont let me vpn and i cant get that fixed

Anyhow. EE FINALLY acknowledged the problem to me.

And now they want square to talk to them.

Dear,

Thanks for your email.

I'm sorry to learn of the problems that you're experiencing when playing
Final Fantasy XIV: A Realm Reborn.

Our traffic management policy that your email refers to has been in
place for a number of years as part of our Terms of Use.

Some of our broadband customers use file sharing software and download
large files like music and videos. This uses up lots of network capacity
leaving less available for you. If they're doing this at peak times, it
could mean that the speed of your broadband service will be affected.
This is why we're prioritising the important types of internet traffic
at busy times.

If you live outside of an EE Network area, then this policy has changed
slightly. For these customers we'll also monitor streaming in peak
hours, as well as the use of Peer-to-Peer software. This means that if
your streaming videos or TV programmes in peak hours you'll find it
takes longer to do so.

Typically peak hours for broadband are between 4.30pm to 1am on weekdays
and 1.30pm to 1am on weekends.

Some online games do use Peer-to-Peer software and, as such, this will
come under the rules of your Traffic Management Policy.

In order to find out if Final Fantasy XIV: A Realm Reborn operates on
Peer-to-Peer software you'll need to contact the game's administrators.
If is does, then we won't be able to offer any further assistance.

If the game doesn't use Peer-to Peer software, then it's possible that
our administrator's are managing this site in error. If this is the case
we can escalate this matter further for you.

If you've any further queries then please don't hesitate to get in
contact with us again.

Best Regards
Customer Support

Balls in your court square...

[Lazerah]

Apparently new contracts aren't throttled so you should be fine

[Kaim-Argonar]

This thread worries me. I'm getting BT Infinity on September 3rd. Will I be affected by the throttling?

Someone mentioned earlier that after getting the contract, you have to wait 2-5 days for the p2p to go.

[MrFujisawa]

as recommended by someone here I went for this VPN since the free one someone posted gave me really high ping. Anyway, I can play again, hurrah! thank's for the recomendation

[FFVII_CID]

The problem is for the people who are not on a new contract. They will still be throttled. I think you can re contract and sign up for another 12 months and that should work. You would need to ask for a "totally unlimited" package with NO P2P throttling just to make sure!! I will try this when my current contract is up for renewal.

But in the meantime I wish SE would contact BT directly to try and sort it out for us before we have to start paying.

[Curly-Wurly]

with sky 4+ years, no such issues