Is it too hard to send Windows codes for EU?

[Caparina]

For 2 days now I have been trying to get a 20 digit Windows code for early access as I never received it. I can't re-input my 18 digit Early Access code as I get error 2 code already redeemed.

The issue was addressed for NA players, but nothing has been done to assist EU players caught with the same issue.

Can I have my Windows EA code please!!!!!!!
How hard is it to send a damn code......seriously.

Worst customer service I have ever encountered and that is saying something.

Are you 100% positive that the transaction went through? Have you checked your statements to ensure that it has or has not? When I pre-ordered my copy back in Jul, I thought that mine had. There was a swift confirmation email (without any codes) announcing that I was all set to go. But for whatever reason, the code never came. It wasn't until two days ago that I discovered this error and ended up canceling my first order. I pre-ordered again and my codes were sent immediately. If nothing else, this is worth a try. I hope that this helps or you find some aid soon.

[Helli]

Are you 100% positive that the transaction went through? Have you checked your statements to ensure that it has or has not? When I pre-ordered my copy back in Jul, I thought that mine had. There was a swift confirmation email (without any codes) announcing that I was all set to go. But for whatever reason, the code never came. It wasn't until two days ago that I discovered this error and ended up canceling my first order. I pre-ordered again and my codes were sent immediately. If nothing else, this is worth a try. I hope that this helps or you find some aid soon.

I am 10000000% sure the transaction went through. I did an advance order from EB Games Australia for physical Collectors Edition copies, and have the Early Access codes they sent us. All 3 of us redeemed those codes. My son and partner are playing right now because they go their 20 digit windows code. I never got mine.