My friend was locked out of their Square Enix account after trying to log in from a relative's house and no longer has access to the email they used to sign up for the account. Is there any way to change the email address? The following is a message from my friend who is having the account issues:

I'm stuck at a catch-22 where my SE account, cobault, has been suspended because I used the account on another computer. On the other hand, I can't correct this issue on my own because my account email had been terminated due to being hacked and corrupted years ago. (At least, I assume this email is the one connected to my account, since I have checked my other emails and none have recieved anything from SE when I try to correct the suspension issue)
I also want to have my account email changed to my current one. I would really like to have this account available to me, because I played FFXIV version 1 and would like to keep my account's perks.

I also submitted two tickets to customer service a few days apart. It said in an email that they would reply in up to two days, but it's been over a week now and I would actually like to be able to play FFXIV when it comes out. My ticket numbers are 2507971 and 2533075.

I would really like help on this. I can't log into anything Square-Enix related because of the account suspension so I am having my friend post on my behalf. If you wish to contact me directly, email me at violet_canis@hotmail.com and I can give you any information you require.