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  1. #1
    Player

    Join Date
    Aug 2013
    Posts
    13

    How to fix half cinematics black

    Alright so the issue seems to be with a windows update messing around with something. In any case, all you have to do is uninstall the update and the video's will play fine (untill microsoft fixes the bug on their end, but who knows how long that will take lol).

    Step-by-step:

    Start menu > Control panel > System and Security >

    In the section with the windows update, the last option is "View Installed Updates", click on that one >

    Copy paste this code into the search bar at the top: KB2803821 > Right click, uninstall.

    KB2803821 is the specific update that is causing the issue (and the issue is affecting other programs as well such as adobe premiere).
    (0)

  2. #2
    Player
    Join Date
    Apr 2011
    Location
    Ul'Dah
    Posts
    648
    Nice to see they fixed this problem before launch too..
    >.>
    I mean people <3 only seeing half a cutscene right?
    Ugh..
    (0)

  3. #3
    Player
    Ksamim's Avatar
    Join Date
    Dec 2012
    Posts
    2
    Character
    Ksamim Etz
    World
    Ixion
    Main Class
    Archer Lv 5
    This isn't the fault of SE. It's not just this game that is affected by this Windows KB bug. If you google the KB, you will see that a few Steam games are affected by it as well.
    (0)