The Support Center site is here, just click which region you are in at the top right of the page: http://support.na.square-enix.com/ma...uul8104f6f3k53

Phone Support:

Square Enix Support Center:
1-858-790-7529
9AM-5PM (PST) Mon-Fri. Closed weekends.

From personal experience the phone support goes faster if you have a ticket number from the support site, if the person you get is not as helpful as you'd like or you can't understand them for whatever reason, ask for Level 2 Support. Hope any of this helps, I feel for you guys, good luck!