Still no EA code

[Blazza]

Apologies if there's been a solution to this problem posted already, I have searched and searched and haven't found a solution. I've also tried e-mail support for the SE store in a couple different locations, but have yet to hear anything back.

I'm a non-legacy 1.0 CE player, so I pre-ordered the PC digital download standard edition a couple days ago from the EU SE store to get early access. I received an e-mail confirming my order (and I was charged) which told me I would receive another e-mail with my early access code, but I never got a second e-mail (and no, it's not in my junk mail).

The only solution I've found on these forums is to contact support immediately, but haven't found any way of contacting them apart from e-mail, to which they haven't responded...

Edit1: And go me, put this in the wrong section...

Edit2: And just to tease me, they now have this on the front page of their support site:

Pre-order code has not arrived?

Please note that codes are sent out every 15 minutes. Should you just have ordered the game, we would advise you to wait a bit for the e-mail to arrive first. Please check your spam and junk folders as well, in case your e-mail provider classified the confirmation e-mail as such.

If you still didn't receive your code after an hour has passed, please contact us directly.

But no way mentioned to contact them directly...