Character creation lock - Need official answer ASAP

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Dear Square-Enix,

Could you please give us more information about this "Locking system" you are using that prevent players that actually bought the game to play with their people. I find this very, VERY frustrating to know that my friends are currently playing and can reconnect to the locked server with a VERY small queue (or sometime no queue at all). For me, this mean that the server actually don't have so many ppl trying to connect to it.

Also SE did you think about server transfer? Could you please communicate at least something? I won't make an character on another server and never know if I can play someday with my friend! For me it's a complete waste of time like waiting in-front of a screen and hit refresh button.