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  1. #71
    Player
    Ordan's Avatar
    Join Date
    Sep 2013
    Posts
    3
    Character
    Ordan Draconis
    World
    Coeurl
    Main Class
    Arcanist Lv 25
    Update: now I'm getting them on Famfrit too
    (0)

  2. #72
    Player
    Nemisk's Avatar
    Join Date
    Sep 2013
    Location
    Quebec
    Posts
    2
    Character
    Nemisca Nacousa
    World
    Midgardsormr
    Main Class
    Conjurer Lv 34
    This is just crazy, my internet is at 30Mbs and I never had problem with the game before, but with the last udate I can not play more the 10-15 min before I get kick out. If I just do mining I can get a good 45 to 1h game time. Try new toon, other server, reset my internet (I know my net is fine) and nothing work.

    this is the email I got from them, wow that no help at all

    We apologize for any inconvenience in this matter. The previous maintenance has resolved this issue for FINAL FANTASY XIV: A Realm Reborn. We will be forwarding this information to the appropriate department to assure a smoother access to the game with network connectivity issues or higher amounts of players attempting to access it simultaneously and prevent issues like this in the future. We'd like to thank you for your patience while this issue was being investigated and resolved.

    If the issue for you persists, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

    Chat Support <Toll Free>
    To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue.
    Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

    Phone Support
    To contact our Phone Support Team, please use the phone number listed below.
    For faster service when calling, please make sure you have the following information:
    - Ticket Number (located in the subject of this email)

    SQUARE ENIX Support Center: (310) 846 - 0345*
    * Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.

    NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

    Thanks,

    Square Enix Support Center
    (1)

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