It won't let me login even though I have a legacy account

[Desirai]

I have legacy status, when I try to login to the game it tells me ......

No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn.

Proper registration through the FINAL FANTASY XIV: Mog Station is required.

* Users participating in early access must also complete registration by August 30, 2013. Using the code enclosed with your package, please complete registration through the FINAL FANTASY XIV: Mog Station.

So I go there and it wants me to put in a preorder code. But I preordered/purchased this game back in 2010, I don't have a preorder code.

Help??

[Sarkino]

In the same boat here and nothing from soe yet on this matter

[Desirai]

In the same boat here and nothing from soe yet on this matter

My friend, we both started on the same day (original release day) is able to log in no problem!!

[Karari]

My friend had this problem, and then I described to him what legacy status really is. XD

I'm sorry you're experiencing difficulties.

[AzNic]

Please explain what the legacy account means and where can i find this? I have two characters that say they are legacy... but i can't log in.

[Karari]

Legacy means you paid for 3 months subscription after the game went pay to play in 2012.

See: http://lodestone.finalfantasyxiv.com...gn.html#legacy

[Trafikant]

Same Issue. Have legacy account, and says "no active service account". Please fix this Issue.

[Desirai]

here is the legacy account description, http://www.ffxivinfo.com/service.php

[Karari]

Hey Desirai, how may I contact you? I have a spare EA that could help you in your troubles.

[Desirai]

Really, you would be willing to do that? How do you have a spare one?