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  1. #1
    Player
    Zomba13's Avatar
    Join Date
    Aug 2013
    Posts
    30
    Character
    Zomba Thirteen
    World
    Ultros
    Main Class
    Arcanist Lv 90

    System crashes after few minutes of play

    Hi. Not 100% sure if this is a problem with the game or my system but after a few minutes of playing my system crashes. The music continues to play for a bit then eventually just stops and loops the last note.
    It's not just the FFXIV client that crashes but my entire system, unable to alt-tab, ctrl-alt-delete/escape. My only option is to hit the reset button on my computer.
    I thought maybe it was an issue with the computer but I've tried various other games playing for about 30 mins each (the crash in FFXIV came shortly after loading into a server) and they had no such problem. I did manage to play FFXIV for a bit longer without a crash but then it eventually locked my system up again.

    Thought I might as well post here to see if others are having a problem or know of a solution. Everything was 100% fine during Phase 3 and 4. Didn't even get the common errors during that time.
    (0)

  2. #2
    Player
    PortableFishy's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    40
    Character
    Maru Chan
    World
    Gungnir
    Main Class
    Carpenter Lv 50
    I'm having the exact same issue as well. It has happened to me maybe 7x today already. I never encountered this issue before and it was working fine in Beta 1/2/3/4.


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
    SYSTEM_CPU Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
    SYSTEM_LANGAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8098.086MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 9314.086MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.898GB SYSTEM_FREEDISC_SPACE 43.287GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 218.788GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1371.503GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS AMD Radeon HD 6900 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6718)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 2035.707 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2060.230 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
    SYSTEM_GRAPHICS_DRIVER_DATE 3/29/2013 11:37:02 AM
    SYSTEM_GRAPHICS_DRIVER_LANGAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND AMD HDMI Output (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {296CEC09-7430-45BA-BCBB-12EA16A988C7}
    SYSTEM_SOUND_DEVICE_NAME AtihdW86.sys
    SYSTEM_SOUND_DRIVER_VERSION 8.00.0000.8811
    SYSTEM_SOUND_DRIVER_LANGAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/23/2013 8:38:22 PM
    SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {064CB391-411D-4DC8-91A5-B5BA307AB61A}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.9200.16651
    SYSTEM_SOUND_DRIVER_LANGAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/26/2013 11:59:34 AM
    SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {8E9CC0DB-AEBE-40DB-ADCC-F427EE149B37}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.9200.16651
    SYSTEM_SOUND_DRIVER_LANGAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/26/2013 11:59:34 AM
    (0)


    Maru's Music
    http://www.youtube.com/user/PortableFishyTV
    http://soundcloud.com/maru-jp

    Maru's Drawings
    http://maru-jp.deviantart.com/

  3. #3
    Player
    Zomba13's Avatar
    Join Date
    Aug 2013
    Posts
    30
    Character
    Zomba Thirteen
    World
    Ultros
    Main Class
    Arcanist Lv 90
    OK, this is happening to me again. Things were fine Sunday and Monday but it's crashing my system again. I'm not doing anything different now than what I did on Sun/Mon and I've not installed or uninstalled or modified my system in any way since then. This is really annoying me as it takes so long to get into the game only for the game to break my computer and have to restart the whole process and my system again.
    (0)

  4. #4
    Player
    Zomba13's Avatar
    Join Date
    Aug 2013
    Posts
    30
    Character
    Zomba Thirteen
    World
    Ultros
    Main Class
    Arcanist Lv 90
    FFXIV still keeps crashing my system. This time I got a 'Windows has recovered from an unexpected shutdown'

    This is what it said in the additional infor or whatever:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 117
    BCP1: FFFFFA800A0204E0
    BCP2: FFFFF880033BBE30
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\082813-35505-01.dmp
    C:\Users\Ian\AppData\Local\Temp\WER-487471-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    (0)

  5. #5
    Player
    diagnostics247's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    2
    Character
    Chroma Hilitari
    World
    Leviathan
    Main Class
    Marauder Lv 20
    I too have been having BSOD problems. Most likely from AMD RADEON driver compatibility.
    (0)