Help please

[RhoddODduw]

Can you change race using the Phial?

You can change everything but your name, starting city and starting class. But you have to make sure to remove all equipment except for main hand before changing your character data.

[OrganizationXIll]

Yes, by subscribing for 30 days you'll get a free one time appearance change. I suggest waiting it out.

This. This is the only way to change it at the moment.