Did not receive mail with code for early acces

[seraseth]

Yeah, for some reason eu from se store doesn't get the 18 code, they were supposed to get a 2nd email with the 20 code before early access. NA got the 18code with the original email and had to use it to get the 20.

[Kiir]

When I purchased, I did not get the 6-3-6-3 code in my email, either. They, however, emailed me a few days later.

"FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Code

It has come to our attention that you recently ordered FINAL FANTASY XIV: A Realm Reborn from the Square Enix Online Store, but did not receive your pre-order bonus code."

And provided me with the two codes I was owed. So, it's not really an NA/EU thing so much as some of the receipt emails were screwed up. Try contacting SE about it?

[Detaro]

i did contact them sended them a ticket on thursday arround noon yesterday i got an autoresponse:

"Thank you for contacting the SQUARE ENIX Support Centre.

This email has been sent to notify you that your ticket was received properly. We appreciate your patience and apologize for the delay in responding to your ticket directly."

and that was it so more waiting

[seraseth]

i did contact them sended them a ticket on thursday arround noon yesterday i got an autoresponse:

Yeah, their email support is garbage. I waited nearly 48hrs, no response, not even the automated one. Finally cancelled the ticket after I fixed the issue myself.

[Divien]

Same thing happened to me, i oredered the digital ce from gamestop still said for pre ordering will get early access but no e-mail, about to hit them and see what they say

[Helli]

yeah some people seem to get a code in live chat but i can't find EU live chat
and makes me that there is no response from Dev's about this problem

That would be because there is no EU live chat. Just as there is no acknowledgement from Square Enix that some EU players never got their early access codes........or if they did and redeemed them may not have got their 20 digit windows key.

They have opened customer support for NA players over the weekend, and acknowledged and implemented a fix for NA players.
Guess we EU players are third class and don't rate getting anything

[Rezac356]

i got at the same time the same and a difforent problem im a lagacy member and i cant get on i didnt get an email ither and they said id get in early access so what do you guys think?

[Detaro]

oh well can make 100 topics about it still have to wait and hope we can play on release

[Tak-Hu]

So we just have to wait and hope the code gets sent to us?

[Detaro]

as far as i know yes hope code gets send to us or they anwser the ticket and give a code. if they anwser the ticket at all