um... what number did you call, because i called their CA office direct line an their 800 number an both said they are closed until Monday.I had this but was my mistake cause I chose create new. Phoned them up earlier and they did the one time fix over the phone for me and gave me a new code to put into the PS store. Worked immediately so might be worth phoning them. I'm EU so it may be a bit different and in my experience it depends who you get through to on the phone but can be sorted quickly if you get someone decent.
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