I am in the same boat. I was a 1.0 player (non-legacy) who pre-ordered a PS3 copy. During phase 4, I noticed a 2nd service account. My 1.0 character was on Service Account 1, so that's what I kept playing/creating my new character on. When I put in my pre-order key yesterday, it asked me if I wanted to merge(top option, which showed my character and old CE items from 1.0) or create a new account(bottom option). I told it to merge (top option). Now, I go to log into my PS3, and it has 3 service accounts. I am unable to log into service account 1 or 2, but am able to log into service account 3 successfully on my PS3. However, my 1.0 character is not there, nor is my phase 4 character. I am also unable to log in using my PC.

Help? I have paid extra careful attention and read everything before clicking/linking.