Why do I have 2 service accounts to choose from and neither has my beta 4 character!

[Johncue]

S-E sent me a new early access code when I submitted a support ticket about this.
Do it the right way, don't create extra work for Amazon staff.

I would like to do it the "right way". Could you tell me how long it took from the time you created your support ticket to the time you got a response?