Where is support?

[Minako]

After they fixed the inital error 3 issue I got an NA PC code without issue. I don't know why people are waiting until 2:45 AM EST to try and get their codes. Had you tried earlier and had a problem while they were open you could have at least attempted an online chat or phone call. For reference, I also got an EU code prior to my proper NA code and they sent me an e-mail a few hours after updating twitter acknowledging it (but I already had an NA PC code so didn't need to try again).

Also, yeah Early access was just a bonus for pre-ordering. No one paid any extra, it was just an incentive to order earlier. Its like the people who complained about 3102 during a beta. And yes, I was hit with it for over 24 hours. I was upset and wanted to play, but thats what testing in a beta is for. All new games have bugs and glitches on/during release (MMOs or any form of online game. Just ask Sim City) so really, if people want to threaten a company that they're going to cancel pre-orders over it, by all means. The NA regional support center isn't going to be up at this time of night as its nearly midnight PST and they close I believe at 8PM over there. So if you are expecting assistance at this time, the only thing you'll get is fellow players or maybe a graveyard shift community rep like Bayhone or NOC, but I find that extremely doubtful. Just keep trying to enter your code and see what happens, all I can say.

Edit The PC code and PS3 code you enter to redeem are the same. My uncle is playing on PS3 and I had to help him. The registration code you receive is what is different.