Results 1 to 7 of 7
  1. #1
    Player
    Zirael_Foxfire's Avatar
    Join Date
    Mar 2011
    Posts
    235
    Character
    Zireael Stargaze
    World
    Ragnarok
    Main Class
    Arcanist Lv 60

    Wrong platform chosen when registering early access code

    Hi, when registering promotional code for early access, I chose wrong platform - PS3 instead of PC and I can't enter received serial into PC registration form.
    I've submitted helpdesk ticket and been waiting almost 3 days for reply.
    Can I get Windows registration code instead of this useless PS3 code?
    (0)

  2. #2
    Player
    Doowie's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    98
    Character
    Doowie Gumdrops
    World
    Odin
    Main Class
    Conjurer Lv 50
    You will need to contact customer support directly to get this issue resolved as there is no work around, which can be done by customer. This is why people should take the calm, read and not rush when it comes to this kind of situation
    (0)

    Score: 14424 - 1920x1080 Maximum (Not overclocked)
    OS: Windows 8 64-bit (6.2, Build 9200)
    CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50Ghz
    GFX: NVIDIA GeForce GTX 780 (VRAM 4095MB) (Asus DirectCU II OC)

    *3102 Survivor*

  3. #3
    Player
    Zirael_Foxfire's Avatar
    Join Date
    Mar 2011
    Posts
    235
    Character
    Zireael Stargaze
    World
    Ragnarok
    Main Class
    Arcanist Lv 60
    I'm asking what do you do when there's no customer support D:
    (0)

  4. #4
    Player
    Doowie's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    98
    Character
    Doowie Gumdrops
    World
    Odin
    Main Class
    Conjurer Lv 50
    You unfortunately will need to wait until customer support are open. They are working through this weekend, so you will be able to get in touch with them.
    (0)

    Score: 14424 - 1920x1080 Maximum (Not overclocked)
    OS: Windows 8 64-bit (6.2, Build 9200)
    CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50Ghz
    GFX: NVIDIA GeForce GTX 780 (VRAM 4095MB) (Asus DirectCU II OC)

    *3102 Survivor*

  5. #5
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    There is customer support, but right now they're likely swamped with people contacting them about various things.

    I really hope they're able to help you soon, but I don't want to sound mean, this was actually your mistake, not theirs.
    (0)

  6. #6
    Player
    Albytaps's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    10
    Character
    Tidbits Holyhand
    World
    Gilgamesh
    Main Class
    Conjurer Lv 26
    It asks "Are you sure?"

    So you pressed yes on that part? /facepalm

    I mean, only other thing I could think of is trying to pre order the game again and register a new account.
    (0)
    http://www.aureusknights.com/content.php

  7. #7
    Player
    Anninais's Avatar
    Join Date
    Dec 2011
    Posts
    6
    Character
    Arlacent Dauveneux
    World
    Behemoth
    Main Class
    Gladiator Lv 50
    This is incorrect. My friend and I both tried on his account to use an early access code designated for PC, we carefully clicked on the PC link and when double checking and making sure confirmed only to receive the PSN download instead. There is an error happening on SE's side that is distributing the wrong codes.
    (0)