Incorrect or no longer valid Pre-Order Code

[Rylgil07]

After the whole error 3 snafu, I was able to register the game and receive my pre-order code. However, when I i tried to redeem the code on PS3... I got a prompt:

"The code you entered may not be correct or no longer be valid.
Please check your entries."

I already submitted a ticket and got a ticket #. I am hoping to have this resolved before early access. Anyone else having the same issue?

[khovel]

chances are your code is for the wrong region.

[Rylgil07]

HOw do I know the code is for the wrong region? This is getting very ridiculous.

[Calastir]

HOw do I know the code is for the wrong region? This is getting very ridiculous.

20 digit codes start with one of two sets of letters.

RAAU = NA code
RAAE = EU code

[Calastir]

Just saw this is for PS3. Those are for the 20 digit PC codes. Not sure how the PS3 codes differ.

[Rylgil07]

So I'm getting this prompt when I redeem the code through PS3....

But I still tried to log into the client, the launcher got updated, some policy needed to be accepted... then I got to the play button, when I click it... I get no valid or active service account. Is that because I haven't successfully redeemed the code yet?

[Calastir]

So I'm getting this prompt when I redeem the code through PS3....

But I still tried to log into the client, the launcher got updated, some policy needed to be accepted... then I got to the play button, when I click it... I get no valid or active service account. Is that because I haven't successfully redeemed the code yet?

It sounds likely.

Redeem at:

・PS3 system [XMB（X Media Bar)] → [Account Management] → [Redeem Codes]
・PS3 system [XMB（X Media Bar)] →[PlayStation®Store]→[Redeem Codes]

I may have misunderstood though. If you've already redeemed I've heard that you will get an error untl early access if live, but don't quote me.

[Rylgil07]

That what I did.. and got this instead "The code you entered may not be correct or no longer be valid."

Then. I tried to log in to the client (even though I have not successfully redeemed the pre-order code) and got this too "no valid or active service account"

[rsparrowk]

After the whole error 3 snafu, I was able to register the game and receive my pre-order code. However, when I i tried to redeem the code on PS3... I got a prompt:

"The code you entered may not be correct or no longer be valid.
Please check your entries."

I already submitted a ticket and got a ticket #. I am hoping to have this resolved before early access. Anyone else having the same issue?

I would try and wait for live chat or call, there are people that have been waiting for a response for weeks now. I am sure SE is doing everything they can to get support to everyone, but to make sure you get into EA, I would do live chat or call. IMO

[Rylgil07]

I didn't know you can chat/call them. I'll try to do that then.