Square Enix Maths on Subscriptions/Legacy

[Drekster]

Drekster, are you absolutely sure that you don't have TWO accounts? Did you check like Norack suggested previously? Based on the fact that it says you started in August 2013 means that you're probably logged into the wrong account. If that is the case, you could probably just log out of this one, and into your legacy account. I hope it works for you.

Just logged back in using the exact same account information I've been using since 2009 in FFXIV Alpha version (AND THE AUTHENTICATOR KEY, that I got from 1.0 CE). Account got merged with PlayOnline account I had during the early days of Final Fantasy 11.

This forum account says joined August 2013, while in my Square-Enix Account Management system displays payment information from 2010.
Always using the exact same account credentials and authenticator key. If I do have a second account, I can't see any way for me to figure it out :S

[KuroMiso]

Just logged back in using the exact same account information I've been using since 2009 in FFXIV Alpha version (AND THE AUTHENTICATOR KEY, that I got from 1.0 CE). Account got merged with PlayOnline account I had during the early days of Final Fantasy 11.

This forum account says joined August 2013, while in my Square-Enix Account Management system displays payment information from 2010.
Always using the exact same account credentials and authenticator key. If I do have a second account, I can't see any way for me to figure it out :S

You definitely have a second account. You have a beta account that you're posting on now, and your Legacy account. Here is a thread with someone else with the same problem:

http://forum.square-enix.com/ffxiv/t...ounts-question!

Now the real question is how to deactivate your beta account that you're logged into now and switch to the legacy. Remember, you can have more than 1 FFXIV service attached to the same login. Can you post a screenshot of your service page?

[Drekster]

There you go!

[KuroMiso]

Thanks! What about when you log into the lodestone and select your default character? Try seeing if you can select your Legacy character under the old lodestone settings page.

http://lodestone.finalfantasyxiv.com...faultCharacter

[Drekster]

Thanks! What about when you log into the lodestone and select your default character? Try seeing if you can select your Legacy character under the old lodestone settings page.

http://lodestone.finalfantasyxiv.com...faultCharacter

And here you go!

[KuroMiso]

And here you go!

Here is a thread on Reddit with the same problem that explains it a bit more:

http://www.reddit.com/r/ffxiv/commen...ience_with_se/

Less than an hour until early access D: I'm looking around and trying to help you as much as possible.

[Drekster]

Here is a thread on Reddit with the same problem that explains it a bit more:

http://www.reddit.com/r/ffxiv/commen...ience_with_se/

Less than an hour until early access D: I'm looking around and trying to help you as much as possible.

And I do appreciate that. But don't put the pressure on yourself, it's all Square-Enix problem and mine.
But thanks for the help

[Drekster]

Here is a thread on Reddit with the same problem that explains it a bit more:

http://www.reddit.com/r/ffxiv/commen...ience_with_se/

Less than an hour until early access D: I'm looking around and trying to help you as much as possible.

As for what the other player wrote, we are experiencing a different problem. I'm not too concerned about my Account being used for the game itself, as the first problem I encounter is the lack of Legacy Status. It would mean I don't get access to EA, hence getting the error of no Active Service Account ... it would make sense. What I'm talking about in this thread is that I should have EA + Legacy Status, while I got none of these

[Sheva]

There you go!

I just went and looked up my account history and here is what it lists as well as my Service Account page looks the same as yours, missing the legacy icon.
Sep. 2, 2010 FINAL FANTASY XIV Registered

Seems to me something is missing, as I know that when I did cancel my account it was around the middle of April 2012, I sure hope someone at SE sees this as something needs to be done about this soon.