Square Enix Maths on Subscriptions/Legacy

[Drekster]

All I want here is the mention of Legacy and the Coeurl Mount. I don't mind paying the same amount as new players and such, but if legacy players get a Coeurl Mount, I also want it because I deserve it.

[Norack]

Looks like you should get it if those months are from 2012- 13, but why are you complaining about this now? I mean even if it is a mistake it might be to late for them to change your account? You should of complained about this a year ago.

All I want here is the mention of Legacy and the Coeurl Mount. I don't mind paying the same amount as new players and such, but if legacy players get a Coeurl Mount, I also want it because I deserve it.

Legacy people don't get the Coeurl mount, you only get that with 1.0 CE or ARR CE

Edit-------------

I can see they most likely messed up your account, cause you say you first joined in Sept 3, 2010, (which is weird cause the CE of 1.0 came out a couple days before the standard 1.0 and CE came out on Sept. 22, 2010). And under your avatar it says you joined on August 2013.

Edit #2!------------------

I think I may know what the problem is, From what I know and have seen many people do, you probably had 2 FFXIV accounts, your 1.0 legacy account. And somehow people made a second account for when alpha/beta started and they screwed up and put there beta codes on that new account.

If this is true that means that you are playing on your new beta account that you would of indeed created just this month. And you are not using your 1.0 account. In which case all you would have to do is see if you can go into your account management and somehow merge or re activate your old 1.0 legacy character? I have seen this happen many times , although sorry I don't know how to fix it but it sounds like this is probably your problem, if you send SE another E-mail i would put that you might of done that to. Cause I think SE knows about this problem but if you get someone at customer service that doesn't really care than he will just say no u don't get it, and that be the end of it.

But this would probably be the most likely cause as #1 it says you joined just this month. And #2 you have absolutely (well you have some but not alot) nothing on that character, and if you are legacy i would expect you to have allot more on a character.

[Drekster]

Looks like you should get it if those months are from 2012- 13, but why are you complaining about this now? I mean even if it is a mistake it might be to late for them to change your account? You should of complained about this a year ago.



Legacy people don't get the Coeurl mount, you only get that with 1.0 CE or ARR CE

Edit-------------

I can see they most likely messed up your account, cause you say you first joined in Sept 3, 2010, (which is weird cause the CE of 1.0 came out a couple days before the standard 1.0 and CE came out on Sept. 22, 2010). And under your avatar it says you joined on August 2013.

FFXIV Alpha + Beta That is why I joined before the release
Aaaaaaaand THAT is what you get for "supporting" their company!

[Norack]

Edit #2!------------------

I think I may know what the problem is, From what I know and have seen many people do, you probably had 2 FFXIV accounts, your 1.0 legacy account. And somehow people made a second account for when alpha/beta started and they screwed up and put there beta codes on that new account.

If this is true that means that you are playing on your new beta account that you would of indeed created just this month. And you are not using your 1.0 account. In which case all you would have to do is see if you can go into your account management and somehow merge or re activate your old 1.0 legacy character? I have seen this happen many times , although sorry I don't know how to fix it but it sounds like this is probably your problem, if you send SE another E-mail i would put that you might of done that to. Cause I think SE knows about this problem but if you get someone at customer service that doesn't really care than he will just say no u don't get it, and that be the end of it.

But this would probably be the most likely cause as #1 it says you joined just this month. And #2 you have absolutely (well you have some but not alot) nothing on that character, and if you are legacy i would expect you to have allot more on a character.

quoting myself cause idk if u saw me edit it again, I don't know what to tell ya man, but I would seriously see if this could be the problem.

[KuroMiso]

Drekster, are you absolutely sure that you don't have TWO accounts? Did you check like Norack suggested previously? Based on the fact that it says you started in August 2013 means that you're probably logged into the wrong account. If that is the case, you could probably just log out of this one, and into your legacy account. I hope it works for you.

I think I may know what the problem is, From what I know and have seen many people do, you probably had 2 FFXIV accounts, your 1.0 legacy account. And somehow people made a second account for when alpha/beta started and they screwed up and put there beta codes on that new account.

If this is true that means that you are playing on your new beta account that you would of indeed created just this month. And you are not using your 1.0 account. In which case all you would have to do is see if you can go into your account management and somehow merge or re activate your old 1.0 legacy character? I have seen this happen many times , although sorry I don't know how to fix it but it sounds like this is probably your problem, if you send SE another E-mail i would put that you might of done that to. Cause I think SE knows about this problem but if you get someone at customer service that doesn't really care than he will just say no u don't get it, and that be the end of it.

But this would probably be the most likely cause as #1 it says you joined just this month. And #2 you have absolutely (well you have some but not alot) nothing on that character, and if you are legacy i would expect you to have allot more on a character.

[Drekster]

Drekster, are you absolutely sure that you don't have TWO accounts? Did you check like Norack suggested previously? Based on the fact that it says you started in August 2013 means that you're probably logged into the wrong account. If that is the case, you could probably just log out of this one, and into your legacy account. I hope it works for you.

Just logged back in using the exact same account information I've been using since 2009 in FFXIV Alpha version (AND THE AUTHENTICATOR KEY, that I got from 1.0 CE). Account got merged with PlayOnline account I had during the early days of Final Fantasy 11.

This forum account says joined August 2013, while in my Square-Enix Account Management system displays payment information from 2010.
Always using the exact same account credentials and authenticator key. If I do have a second account, I can't see any way for me to figure it out :S

[KuroMiso]

Just logged back in using the exact same account information I've been using since 2009 in FFXIV Alpha version (AND THE AUTHENTICATOR KEY, that I got from 1.0 CE). Account got merged with PlayOnline account I had during the early days of Final Fantasy 11.

This forum account says joined August 2013, while in my Square-Enix Account Management system displays payment information from 2010.
Always using the exact same account credentials and authenticator key. If I do have a second account, I can't see any way for me to figure it out :S

You definitely have a second account. You have a beta account that you're posting on now, and your Legacy account. Here is a thread with someone else with the same problem:

http://forum.square-enix.com/ffxiv/t...ounts-question!

Now the real question is how to deactivate your beta account that you're logged into now and switch to the legacy. Remember, you can have more than 1 FFXIV service attached to the same login. Can you post a screenshot of your service page?

[Drekster]

There you go!

[KuroMiso]

Thanks! What about when you log into the lodestone and select your default character? Try seeing if you can select your Legacy character under the old lodestone settings page.

http://lodestone.finalfantasyxiv.com...faultCharacter

[Sheva]

There you go!

I just went and looked up my account history and here is what it lists as well as my Service Account page looks the same as yours, missing the legacy icon.
Sep. 2, 2010 FINAL FANTASY XIV Registered

Seems to me something is missing, as I know that when I did cancel my account it was around the middle of April 2012, I sure hope someone at SE sees this as something needs to be done about this soon.