Duplicate account created by Square Enix, and FFXIV applied to wrong one

[Helli]

To start....I'm in Australia, so the site it directs me to is EU. I pre-ordered the Collectors Edition, received the pre-order code and put it in on the EU redemption site several days ago. But I never received a second code!

Now when I go to my account page through the EU site it tells me I have no games associated with my account. It also shows me as having only registered my account August 23rd. If I try to put the code in again I get that the code has been redeemed.

Back during FFXI I had an account on the NA site. Now, if I go through "account.square-enix.com" I get to my older account which shows me as having FFXIV on my account registered August 18th.

If I try to login through the launcher I get the message that I have "No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn" rather than the message to wait for the servers to open.

So it looks like Square Enix has created duplicate accounts, applied the game to my NA one that is not linked to the EU account that the launcher accesses even though in both cases it is the exact same login/password used. And there is no early access code on the NA account.

Figured best idea is I contact Live Chat to try to fix up what seems like a complex issue, wait 2 hours in queue, get to number 1 position and get "Status: Canceled There are no agents available to chat with you right now. Please try again later." This happened twice. So over 4 hours wasted, and a night without sleep trying to resolve an issue Square Enix created.


I need this fixed and seem to be just beating my head against a brick wall here.

[BlossomRose]

Call their support line.

1-858-790-7529
9AM-5PM (PST) Mon-Fri. Closed weekends.

[Helli]

Call their support line.

1-858-790-7529
9AM-5PM (PST) Mon-Fri. Closed weekends.

There is no option to call from here in Australia. Plus the cost sitting in queue would be totally prohibitive.

[Reach]

I feel your pain, fellow Aussie here.

I had an account registered for the past two Beta phases tied to the NA region, (no amount of changing regions will solve this issue) but caved and just decided to make a new account for my code because I get the feeling my Collectors Edition will have the same problem. (speed leveling from 1-20 *sighs* but oh well)

Low and behold when I try to use the 'redeem' code again for a different account it says it's already been redeemed. So I understand your dilemma

*bangs head against wall*

[Rex]

I can just picture your Australian accent while reading this and it's awesome.


Seriously, I'm sorry for your trouble though. I've been trying to get my 1.0 CE items since 2010 because it was applied to a since deactivated 1.0 beta account.

[Helli]

So is there any chance at all that this issue will be resolved?
After looking around several places...forums, facebook, etc it seems that there are many people in my position. The issu4e is the way that Square Enix handles their regionalisation.
Basically anyone that has a pre-existing NA account then tries to apply the code through the EU website with that account is ending up with a duplicate account and no game attached to the EU one (which is what the launcher is reading from in this case).

This is very firmly a Square Enix issue that should be addressed immediately, or comppensation given to those accounts that are caught out like this.

[Helli]

Still waiting to get this issue addressed or even acknowledged.

This issue was created by Square Enix because of the stupid regionalisation of accounts/pre-orders. Now not only does it look like I am not going to be able to play early access, but that I have a useless game applied to a wrong region. And no valid game on the correct region.
So effectively out at least $100AUD on the Collectors Edition pre-order....more if I have to buy another copy just to play.