To start....I'm in Australia, so the site it directs me to is EU. I pre-ordered the Collectors Edition, received the pre-order code and put it in on the EU redemption site several days ago. But I never received a second code!

Now when I go to my account page through the EU site it tells me I have no games associated with my account. It also shows me as having only registered my account August 23rd. If I try to put the code in again I get that the code has been redeemed.

Back during FFXI I had an account on the NA site. Now, if I go through "account.square-enix.com" I get to my older account which shows me as having FFXIV on my account registered August 18th.

If I try to login through the launcher I get the message that I have "No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn" rather than the message to wait for the servers to open.

So it looks like Square Enix has created duplicate accounts, applied the game to my NA one that is not linked to the EU account that the launcher accesses even though in both cases it is the exact same login/password used. And there is no early access code on the NA account.

Figured best idea is I contact Live Chat to try to fix up what seems like a complex issue, wait 2 hours in queue, get to number 1 position and get "Status: Canceled There are no agents available to chat with you right now. Please try again later." This happened twice. So over 4 hours wasted, and a night without sleep trying to resolve an issue Square Enix created.


I need this fixed and seem to be just beating my head against a brick wall here.