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  1. #1
    Player
    BKPiazza's Avatar
    Join Date
    Aug 2013
    Posts
    80
    Character
    Aravir Dayne
    World
    Excalibur
    Main Class
    Lancer Lv 41

    "We Have Reset Your Code" CMOOON SQUARE YOU'RE KILLING ME

    So yesterday my code was all registered...contacted support they showed me as being all set for EA, launcher was saying "please wait for EA or launch to start" yayy all set.

    Today- Email from square
    " We have confirmed that the Early Access code you received when redeeming your pre-order code from the website is a European code, when it should be a North American code.
    We have successfully addressed the issue and have reset your pre-order code so that it may be entered into the website again.
    Please visit the pre-order redemption site and re-enter your existing pre-order code which will now give you the correct code for Early Access and your other pre-order bonuses! "

    so now i don't know what to do...should i try to reenter my code? they sent me 3 emails with 3 different codes prior....

    I was all set and now a curve ball..
    (0)

  2. #2
    Player
    Envision's Avatar
    Join Date
    Aug 2013
    Posts
    90
    Character
    Mazo Khilo
    World
    Goblin
    Main Class
    Conjurer Lv 25
    Quote Originally Posted by BKPiazza View Post
    So yesterday my code was all registered...contacted support they showed me as being all set for EA, launcher was saying "please wait for EA or launch to start" yayy all set.

    Today- Email from square
    " We have confirmed that the Early Access code you received when redeeming your pre-order code from the website is a European code, when it should be a North American code.
    We have successfully addressed the issue and have reset your pre-order code so that it may be entered into the website again.
    Please visit the pre-order redemption site and re-enter your existing pre-order code which will now give you the correct code for Early Access and your other pre-order bonuses! "

    so now i don't know what to do...should i try to reenter my code? they sent me 3 emails with 3 different codes prior....

    I was all set and now a curve ball..
    If the launcher shows an unclickable PLAY button.. I wouldn't worry about it.
    (1)

  3. #3
    Player
    BlossomRose's Avatar
    Join Date
    Aug 2013
    Posts
    355
    Character
    Vali Bergthora
    World
    Hyperion
    Main Class
    Gladiator Lv 50
    I'd re-enter a code just to be sure.

    Does the launcher not let you in anymore?
    (0)

  4. #4
    Player
    Kuroi_Tsuki's Avatar
    Join Date
    Aug 2013
    Posts
    192
    Character
    Kuroi Tsuki
    World
    Omega
    Main Class
    Thaumaturge Lv 70
    They've only reset your pre-order code (18 digit). If you got correct 20 digit code right away, inputting 18 digit code again will only return same code. EA codes were not reset, so if you've registered EA code (20 digits) earlier, you're all good.
    (1)
    Last edited by Kuroi_Tsuki; 08-24-2013 at 04:00 AM.

  5. #5
    Player
    BKPiazza's Avatar
    Join Date
    Aug 2013
    Posts
    80
    Character
    Aravir Dayne
    World
    Excalibur
    Main Class
    Lancer Lv 41
    im at work haha so i cant check my launcher just sketching now
    (0)

  6. #6
    Player
    dekarguy's Avatar
    Join Date
    Jun 2013
    Location
    Ul'dah
    Posts
    69
    Character
    Aliera Nariel
    World
    Cactuar
    Main Class
    Monk Lv 70
    How do you get them to reset your code? The NA website has been giving me the same invalid PSN code for the last 3 days.
    (2)

  7. #7
    Player
    BKPiazza's Avatar
    Join Date
    Aug 2013
    Posts
    80
    Character
    Aravir Dayne
    World
    Excalibur
    Main Class
    Lancer Lv 41
    idk they just sent me an email.

    So should i just try to reregister my code? I mean if its already registered im sure itll just say that right? tell me what to do people haha im not capable of making this decision on my own!
    (0)

  8. #8
    Player
    BlossomRose's Avatar
    Join Date
    Aug 2013
    Posts
    355
    Character
    Vali Bergthora
    World
    Hyperion
    Main Class
    Gladiator Lv 50
    I would try just to be safe, or else you might get delayed out of Early Access.
    (0)

  9. #9
    Player
    Kuroi_Tsuki's Avatar
    Join Date
    Aug 2013
    Posts
    192
    Character
    Kuroi Tsuki
    World
    Omega
    Main Class
    Thaumaturge Lv 70
    Yes, registering 18 digit code will just give you same 20 digit code, which if you try to register will give "code already used" error
    (1)

  10. #10
    Player
    NyneAlexander's Avatar
    Join Date
    Jul 2013
    Location
    Bastok
    Posts
    1,121
    Character
    Nyne Helios
    World
    Excalibur
    Main Class
    Goldsmith Lv 80
    I'd leave it alone until tomorrow morning. If you can't get on due to anything other than server congestion, then I'd plug the code and try again.
    (0)

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