Waiting hours for chat support, just to get canceled

[BlossomRose]

Call their support line instead of the chat.

1-858-790-7529
9AM-5PM (PST) Mon-Fri.

[Shori]

Over here we dont even have the option to chat, its just e-mail. To phone we have to use skype to call to the US and even then they dont publish that phone number to us.
SE Support better improve!

[Arconis]

Call their support line instead of the chat.

1-858-790-7529
9AM-5PM (PST) Mon-Fri.

Tried that after 3hrs of all available agents are busy I gave up

[Helli]

Same thing. Stayed up all night to try to get assistance to fix an issue Square Enix created themselves, and each time I got to 1st position it was cancelled.
Phoning isn't an option from here in Australia

[Phaethuer]

Hmmm... Well I put in an email ticket 55 hours ago, no help on it yet, phone is always busy, and live chat keeps cycling thru a 200+ person queue to cancel and say there are no available agents. They may be swamped due to the various things, but for me it is bad business practice on the support department's end. There could be at least some better communication regarding what they are using to help customers as clearly they aren't using all of the communication pathways.

[Micha_lol]

calling their support is not an option for me cause I live in austria and its expensive as fuck

[svann]

Honestly SE, what in the world is going on with chat support? It's bad enough people have to wait literally hours just to get to talk to a customer service rep, but when it's finally their turn, all we get is

Do you have any idea how frustrating that is?

Whats worse is that this is not just you. Exact thing happened to me and others. It seems like if they come to your ticket and see its about wrong region they just cancel it.

[Micha_lol]

there is no freakin chat support in europe ... or i just couldnt find it