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  1. #1
    Player
    Kluya15's Avatar
    Join Date
    Oct 2011
    Location
    Ul'dah
    Posts
    230
    Character
    Kluya Heiral
    World
    Hyperion
    Main Class
    Conjurer Lv 50

    Waiting hours for chat support, just to get canceled

    Honestly SE, what in the world is going on with chat support? It's bad enough people have to wait literally hours just to get to talk to a customer service rep, but when it's finally their turn, all we get is

    Do you have any idea how frustrating that is?
    (4)

  2. #2
    Player
    10TailBeast's Avatar
    Join Date
    Aug 2013
    Posts
    105
    Character
    Arik Dotharl
    World
    Siren
    Main Class
    Gladiator Lv 57
    This whole thing is a twisted joke.
    (1)

  3. #3
    Player
    Trombe's Avatar
    Join Date
    Aug 2013
    Posts
    31
    Character
    Elzam Branstein
    World
    Malboro
    Main Class
    Arcanist Lv 60
    There's always nightmare stories about customer service but this must be by far the worst I've been through or even heard of.
    (1)

  4. #4
    Player
    CrisGer's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    481
    Character
    Carn Astrael
    World
    Leviathan
    Main Class
    Bard Lv 77
    I had to wait a long time, turned out to be over an hour for Customer support to gain access as i had made a mistake in my account settings but they were very courteous and careful and fixed my problem. Then they followed up and I was very happy to commend and thank them for their support. It is not easy to support a huge endevour like this, there were 150,000 people in the beta recently breaking all records for such things, and the demand is huge. So please be understanding of Support and try to be patient. There WILL be long delays they tell us that outright and they are doing their best.
    (1)
    ディレクターとリード管理
    3Dワールド、ゲーム開発者グループLinkedInの
    "我々は世界を構築する"

    Director and Lead Adnim
    3D World and Game Developers Group
    "We Build Worlds"

  5. #5
    Player
    Thundaja's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    153
    Character
    Glacial Whisperwind
    World
    Leviathan
    Main Class
    Pugilist Lv 60
    I was in chat support and got skipped 6 times when I was the 1st queue. THEN the 7th time I was waiting over 30 minutes with an estimated 16 minute wait... Yeah GG.
    (0)
    Mcshiggs wrote - "Yoshi P minion- Idle animations are smoking and drinking coffee, if anyone right clicks him he says "Please look forward to it." $4.99"

  6. #6
    Player
    Micha_lol's Avatar
    Join Date
    Aug 2013
    Posts
    63
    Character
    Micha Moron
    World
    Odin
    Main Class
    Lancer Lv 50
    shit is hilarious ... waited almost 2 hours just to get canceled too ... ARE U FUCKING KIDDING ME SE ?
    (0)

  7. #7
    Player
    Trombe's Avatar
    Join Date
    Aug 2013
    Posts
    31
    Character
    Elzam Branstein
    World
    Malboro
    Main Class
    Arcanist Lv 60
    They did it to me yet again sigh
    (0)

  8. #8
    Player
    Thundaja's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    153
    Character
    Glacial Whisperwind
    World
    Leviathan
    Main Class
    Pugilist Lv 60
    Yeah there must be something going on with chat support. They might be overloaded.
    (0)
    Mcshiggs wrote - "Yoshi P minion- Idle animations are smoking and drinking coffee, if anyone right clicks him he says "Please look forward to it." $4.99"

  9. #9
    Player
    Shinmen's Avatar
    Join Date
    Aug 2013
    Posts
    35
    Character
    Shinmen Takezo
    World
    Hyperion
    Main Class
    Conjurer Lv 50
    Losing faith in SE.
    (2)

  10. #10
    Player
    Arconis's Avatar
    Join Date
    Jun 2012
    Location
    Gridania
    Posts
    43
    Character
    Arconis Fenris
    World
    Hyperion
    Main Class
    Thaumaturge Lv 50
    S.O.B. grrrrr 2nd time threw chat queue get down to position 1 and then gets canceled. 3rd time better be the charm or I'm going to join the rage side of community ^^
    (0)

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