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  1. 08-24-2013 04:31 AM #1
    Thunderclaude
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    Nov 2012
    Posts
    6
    Character
    Thunderclaude Omniflash
    World
    Sargatanas
    Main Class
    Conjurer Lv 50

    Getting in touch with someone from SE

    I'm having issues finding a link to get in touch with someone about my FFXIV account. I seem to not have Legacy status for my account even though I started paying for it last June and paid until they stopped payment for 2.0 construction. I want to ask them why I was not granted Legacy account status, but paid for more than 3 months of service. Can someone help me with a link please? Thank you.
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  2. 08-24-2013 04:35 AM #2
    Undrentide
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    Mar 2012
    Location
    Uldah (i picked Limsa Lominsa by mistake at phase 4!)
    Posts
    315
    Character
    Undie Nilleshna
    World
    Moogle
    Main Class
    Conjurer Lv 70
    Try logging into your account management page

    https://secure.square-enix.com/accou...n?cont=account

    Theres options there to contact support via email. Hope you get this resolved.
    (0)

    "Your former glories and all the stories, dragged and washed with eager hands..but oh your city lies in dust my friend!"
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  3. 08-24-2013 04:43 AM #3
    Thunderclaude
    Player
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    Join Date
    Nov 2012
    Posts
    6
    Character
    Thunderclaude Omniflash
    World
    Sargatanas
    Main Class
    Conjurer Lv 50
    Thank you, Undrentide, this helped!
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  4. 08-24-2013 04:49 AM #4
    Demigod
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    Aug 2013
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    4
    Character
    Demi God
    World
    Diabolos
    Main Class
    Gladiator Lv 28
    Good luck with that.

    SE CS = Horribad.
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  5. 08-24-2013 05:00 AM #5
    Ratm3000
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    Mar 2011
    Location
    Ul'dah
    Posts
    90
    Character
    Boki Smoki
    World
    Excalibur
    Main Class
    Marauder Lv 50
    SE really needs to do something about its customer service; it's terrible and has been since Final Fantasy XI early days. Chat/phone/email is all bad, and with the release of Final Fantasy XIV: A Realm Reborn they really need to improve on their customer service.
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  6. 08-24-2013 05:02 AM #6
    Req
    Player
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    Join Date
    Apr 2011
    Posts
    756
    Character
    Rusalka Camenae
    World
    Gilgamesh
    Main Class
    Carpenter Lv 80
    I will answer this question for you. You missed the deadline for the legacy subscription period. I think it was from like February to June or something.
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