Early Access Email Error (Chesk Your Emails)

[FrionielHope]

Everyone check your emails, I just got this

Greetings,

Yesterday we launched the FINAL FANTASY® XIV: A Realm Reborn™ pre-order redemption website that will allow users to receive their pre-order bonuses including Early Access to the game prior to launch. Unfortunately, we were able to confirm an issue that led to customers receiving an incorrect Early Access code for their territory.

We have confirmed that the Early Access code you received when redeeming your pre-order code from the website is a European code, when it should be a North American code.

We have successfully addressed the issue and have reset your pre-order code so that it may be entered into the website again.

Please visit the pre-order redemption site and re-enter your existing pre-order code which will now give you the correct code for Early Access and your other pre-order bonuses!

Visit the FINAL FANTASY XIV: A Realm Reborn Pre-Order Redemption website.

We apologize for the inconvenience this issue has caused and look forward to seeing you in Eorzea.

- The Square Enix Customer Service Team

So I input the new 18 digit code to get my new 20 digit code and it worked. However it says my 20 digit code has already been redeemed even though I for sure haven't used it. Not really sure what to do, my code went through before fine and it showed early access on my account. I'm still able to log into the launcher and it says please wait until early access

I'm fairly sure the new 20 digit code generated by the new 18 digit code I was given was the same as the one I was given before.

So is there any way to know if I'm set for Early Access or not? Should I contact customer support?

[ChaoticPandora]

What platform are you on?

if you are on ps3 you can find out by going into your account and checking your services list, itll be listed there along with beta information if you participated in any betas

[Takuo]

Im also in the same boat...tho it clearly says to reenter the codes on the site. But when i get my new 20 digit code and input it in, it says thats its already been entered. So did they just transfer the key over to NA? but if so why tell us to reenter the keys again?

So im in the boat bailing out water looking for something to plug the hole with nothing in sight.

edit: PC version

[FrionielHope]

What platform are you on?

if you are on ps3 you can find out by going into your account and checking your services list, itll be listed there along with beta information if you participated in any betas

My apologies I should've said, I am on the Ps3 version

[titanCrawler]

same thing is happening to me. what a complete mess

[ChaoticPandora]

quite alright and iirc you can check the pc status by going to your SE account management and it should be under the services list there as well

[FrionielHope]

quite alright and iirc you can check the pc status by going to your SE account management and it should be under the services list there as well

Ah thank you. It lists FFXIV but doesn't specifically mention Early access or the bonus items. What a headache

[titanCrawler]

its not ok, they're doing a bad job or redeeming themselves. This is confusing and messy. why send out emails if things are not in order!?!

[Takuo]

Ah thank you. It lists FFXIV but doesn't specifically mention Early access or the bonus items. What a headache

Yeah same thing here. I really wish someone had TESTED these backend systems as much as they test the game.

[Riepah]

For the PC version, if the launcher says "Please wait until the start of the early access period or official launch to access the game." you're probably good to go. If it says something else, you're probably in trouble.