Shouldn't I have received my early access code by now?

[Bayohne]

Oh, turns out I did have that e-mail on my spam box. That was stupid of me to not look there, thanks for the help.

D'oh! Glad you were able to find it though!

[kevindargie]

D'oh! Glad you were able to find it though!

This is my last post for the day :/, but he does not have anything in his spam or inbox. He has yet to receive the email and it's been almost 10 hours since his purchase. If you could be so kind as to contact me via my email kevindargie@live.com.


EDIT..

anyone going to respond to this...

ALSO, when he goes to Findmyorder.com it can't find his order number.. even when he tries to reset his password. Yet on his bank statement it shows it took the money and the game is under his games in Sqaure-Enix account

[Danshin]

This is my last post for the day :/, but he does not have anything in his spam or inbox. He has yet to receive the email and it's been almost 10 hours since his purchase. If you could be so kind as to contact me via my email kevindargie@live.com.


EDIT..

anyone going to respond to this...

ALSO, when he goes to Findmyorder.com it can't find his order number.. even when he tries to reset his password. Yet on his bank statement it shows it took the money and the game is under his games in Sqaure-Enix account

Have him use the other side, use the email adress and the last 5-6 whatever it was of his credit/debit card thats how I had to find mine

[kevindargie]

That doesn't work.. it says his order number could not be found, yet he has an email with the order number in it.

[Danshin]

It also said that when I used the wrong card, thought I used my debit card when I used my credit card.

[kevindargie]

It also said that when I used the wrong card, thought I used my debit card when I used my credit card.

It's the only card he owns.

[Danshin]

I was also confused because it says on the site about registering your EA first, but you need the product/serial number first

Product SKU: PC Download
Product Name: FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package
Qty Ordered: 1
Amount: $0.00
Serial Number/Product Code: xxxxxx-xxx-xxxxxx-xxx

see if he has this in his email then go to preorder.na.finalfantasyxiv.com and enter that, the email could be from webhelp v4, or Square themselves.

[Chezara]

That doesn't work.. it says his order number could not be found, yet he has an email with the order number in it.

i'm having the same issue I ordered since MAY 24th i try the find my order and nothing shows.. i try the pw reset i a got no email i have yet to be charged as well but when i called them they say my order is processing they can see my order but i cant..this need to be addressed cause it's 4 days till launch and weekend is near