Hi there, I'm in a similar situation! Pre-ordered the Digital Standard edition from the EU store way back on 6th July, have been charged for it, but never received any form of code! The game appeared in my registered games list, but I have no registration code and no pre order/early access code. I got a response from support today telling me they were sending them out on 20th and 21st August... which of course was 2 days ago, so I never got them. Is there anything I can do?

It just seems unfair that someone who pre ordered today gets their code right away when I get nothing. Nothing in junk/spam and I've received all the other emails, just none that contain an all-important code. I'm incredibly upset that I'm going to miss early access...

I chose to pre order through the Square Enix store direct because I thought it'd be the most reliable option... now I think I should've gone with a third party but it's too late...