Results 1 to 9 of 9
  1. #1
    Player
    bladerunner3098's Avatar
    Join Date
    Aug 2013
    Posts
    1
    Character
    Lyrae Eiseth
    World
    Sargatanas
    Main Class
    Conjurer Lv 20

    PS3 Invalid Code. Call em them they will fix it

    Hello,

    Ok so I got the # for SE support line and got my ps3 download code fixed.

    Here is the #

    1-858-790-7529

    I was on hold for 2 hours so your wait may be long but it will be fixed. If you haven't opened a ticket yet also open a ticket it will be easier to finish it.

    Remember the people on the other end of the line have been dealing with this all day so please be nice to them.
    (3)

  2. #2
    Player
    Xenma's Avatar
    Join Date
    Aug 2013
    Location
    Uldah
    Posts
    1
    Character
    Felcia Raven
    World
    Excalibur
    Main Class
    Gladiator Lv 50
    Not sure why, but every time I call this number, I get a disconnected tone and can't get through. I don't know if their system is just so over-whelmed or what.
    (0)

  3. #3
    Player
    BlossomRose's Avatar
    Join Date
    Aug 2013
    Posts
    355
    Character
    Vali Bergthora
    World
    Hyperion
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by bladerunner3098 View Post
    Hello,

    Ok so I got the # for SE support line and got my ps3 download code fixed.

    Here is the #

    1-858-790-7529

    I was on hold for 2 hours so your wait may be long but it will be fixed. If you haven't opened a ticket yet also open a ticket it will be easier to finish it.

    Remember the people on the other end of the line have been dealing with this all day so please be nice to them.
    LAST LINE IS VERY IMPORTANT.

    I worked in phone service for a year for a big company before, not naming names, and they got constant complaints from people. I understood people were frustrated with their products and such, but they were taking it out on me, and my job was just to take their calls and try to HELP them, so it was really awful.

    The people at the other end of the line aren't the ones responsible for your problems! They're the ones responsible for trying to HELP you solve your problem. Be nice to them, make their day!
    (4)

  4. #4
    Player
    Trombe's Avatar
    Join Date
    Aug 2013
    Posts
    31
    Character
    Elzam Branstein
    World
    Malboro
    Main Class
    Arcanist Lv 60
    I would be more than willing to be nice but call won't even go through...
    (0)

  5. #5
    Player
    BlossomRose's Avatar
    Join Date
    Aug 2013
    Posts
    355
    Character
    Vali Bergthora
    World
    Hyperion
    Main Class
    Gladiator Lv 50
    It's most likely that their lines are being called too much. Give it a bit, keep trying.
    (0)

  6. #6
    Player
    Cascade's Avatar
    Join Date
    Mar 2011
    Location
    Limsa
    Posts
    175
    Character
    Cascade Taiga
    World
    Hyperion
    Main Class
    Lancer Lv 50
    finally got past the busy signal.... now i wait and wait and wait
    (0)

  7. #7
    Player
    Hukilau's Avatar
    Join Date
    Aug 2013
    Posts
    11
    Character
    Hukilau Kohi
    World
    Ultros
    Main Class
    Pugilist Lv 22
    Quote Originally Posted by bladerunner3098 View Post
    Hello,

    Ok so I got the # for SE support line and got my ps3 download code fixed.

    Here is the #

    1-858-790-7529

    I was on hold for 2 hours so your wait may be long but it will be fixed. If you haven't opened a ticket yet also open a ticket it will be easier to finish it.

    Remember the people on the other end of the line have been dealing with this all day so please be nice to them.
    Glad you were able to get your code fixed, however two hours of long distance (international for me) isn't really an option for some of us.

    Waiting two business days from the time our email tickets are received is a pretty crap option as well, since we'll be post-release by then.

    And waiting two hours to be first in queue for chat assistance, only to be kicked from the queue because "There are no agents available to chat with you right now" was pretty demoralizing.

    Feels like some of us are just out of luck, unless the heavens part and our invalid codes miraculously start working.
    (0)

  8. #8
    Player
    Cascade's Avatar
    Join Date
    Mar 2011
    Location
    Limsa
    Posts
    175
    Character
    Cascade Taiga
    World
    Hyperion
    Main Class
    Lancer Lv 50
    finally... 1hr on hold, all afternoon trying to get to them.
    and fixed
    (0)

  9. #9
    Player
    NyneAlexander's Avatar
    Join Date
    Jul 2013
    Location
    Bastok
    Posts
    1,121
    Character
    Nyne Helios
    World
    Excalibur
    Main Class
    Goldsmith Lv 80
    Quote Originally Posted by Hukilau View Post
    Glad you were able to get your code fixed, however two hours of long distance (international for me) isn't really an option for some of us.

    Waiting two business days from the time our email tickets are received is a pretty crap option as well, since we'll be post-release by then.

    And waiting two hours to be first in queue for chat assistance, only to be kicked from the queue because "There are no agents available to chat with you right now" was pretty demoralizing.

    Feels like some of us are just out of luck, unless the heavens part and our invalid codes miraculously start working.
    Your hail mary is ordering from amazon, getting a code within an hour and then cancelling your order.
    (0)