Cannot add one-time password (mobile) and support login does not work

[zheep]

Hello, I've tried to attach mobile (android) one-time password to my account and am unable to do so. When I login to the account management site the one-time password section tells me I have not registered any FFXIV or FFXI license on my account and because of that cannot attach one-time password to my account.

I have not received any other code than early access (which was yesterday or the day before). I've pre-ordered from the EU square enix store. For some reason my account management website tells me I have FFXIV that's registered on 21th of July even though I bought the game august 7th. (the eu ffxiv site just tells me I have the game registered on 7th of august)

I would have contacted support, but also am unable to do so because of the following error message.


Also I was able to download the early access client.

Why can't I attach one-time password, why does it tell me I have not registered the game? (which I have never received any key to, but on the eu website it does say registered on august 7th)

and

Why can't I login to the EU support website?

[Doowie]

You can't add the authenticator until you've added the retail cdkey to your account. You unfortunately can't added the authenticator with the Early Access code that has been applied.

[zheep]

You can't add the authenticator until you've added the retail cdkey to your account. You unfortunately can't added the authenticator with the Early Access code that has been applied.

Am I supposed to receive any cd-key then? Because like I've said I have purchased the game from the square enix EU store, but have not received any cd-key (no it was not in the email, I've checked a dozen of times)

[Xetyline]

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

Regards,
Xetyline