Cancel a preorder.

[RinSin]

I don't know how long ago you pre-ordered. Are you sure it's the right email and CC used to do so?

@Rin, because of that, it might not be possible to cancel. :\ Still try findmyorder.com though if you haven't.
EDIT: Same time post~ Meant because of it being a Digital Download. But idk. Again try findmyorder.com if you haven't!
EDIT2: I do remember when I did it, the cancellation email said no refund was required because of it being a physical copy and so I wasn't charged yet. So I'd imagine it's possible to cancel through that site, since they do give refunds.

I don't think EU and NA goes under the same policys/regulations.

[FutanXIV]

findmyorder.com has Norwegian under it's languages so it's probable they service Norwegians as well. Try it already. :P

[RinSin]

I have tried it, and its not there.
I found a link however in my purchase order.

Copied from http://eu.square-enix.com/en/documents/tnc

2.9.1 For customers resident in the United Kingdom, Switzerland, Italy, Spain, Portugal, Denmark, Norway, Sweden, Finland, Australia or New Zealand:

2.9 Cancellation and refunds

2.9.1 For customers resident in the United Kingdom, Switzerland, Italy, Spain, Portugal, Denmark, Norway, Sweden, Finland, Australia or New Zealand:

The information on your cancellation right set out in this section 2.9.1 is only valid if you are a resident of any such country.
Cooling-off period. If you are contracting with us as a consumer, then, subject to the provisions of this section 2.9.1, you may cancel any Supply Contract for a Product ordered from us at any time within the period of 14 days after: (a) in the case of a Physical Product, the date on which you received the Product; or (b) in the case a Download Product, the date on which we notify you that the Download Product is available for download from the Store; or (c) in the case of a Store Service, the date of entering into the Supply Contract with us for the provision of the Store Service. For customers resident in Norway, however, each date described in paragraphs (a) to (c) of the preceding sentence shall instead be the date on which you receive notice of your cancellation right.

Im not this good at english but does this mean i have to wait for an email, where i get the option to cancel the order ?

[FutanXIV]

That doesn't really say what to do if you want to, however right below that.

How to cancel. To cancel an order, you must notify us of your intention to do so. (For Italian customers, such notice must be sent or confirmed within 48 hours via registered mail with a return receipt requested. For Portuguese customers, such notice must be sent within the cooling-off period via registered mail with a return receipt requested.) In the case of Physical Products supplied to you further to your order, you must return those Physical Products to us as soon as reasonably practical. The return of any Physical Products shall be solely at your own cost and risk. You are legally obliged to take reasonable care of any Physical Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

And at the bottom

3.11 Contact us

If you have any queries concerning any of these Terms, our Products or your order, please contact our support service:

at this web address http://support.eu.square-enix.com/?la=2; or
by post at Square Enix Support Centre, Square Enix Europe, Wimbledon Bridge House, 1 Hartfield Road, London SW19 3RU, United Kingdom.

So go to http://support.eu.square-enix.com/?la=2; and go through those hoops. :\

[RinSin]

Okei thanks for reading through. Ive made a ticket about it, so guess ill see what happens in a few days when they got time to respond.
Not found any live chat, and i cannot afford to make the phonecall to them so.

[FutanXIV]

I heard they apparently hid the Live Chat or something. lol. Someone else might be able to help with that. XD

[WHS]

I ordered from SE store. I have been checking on my order to see if it shipped everyday since I bought UPS 2 day shipping. Every time I login I don't use order number as mine don't work. I login using my email address and last 5 of my credit card. Right on the screen in front of me is an option to view my invoice or cancel my order. So it is still possible if you need to do it. You can also call digital river and they have the option to do it over the phone: 1-866-585-3251. Lucky for me they have finally got me a tracking number and of course it will go out. My beef now is they used me to waste time. I ordered 2 day delivery and they waited to ship mine till right before so I will get mine on the release day. That is not what I am mad about, they shipped a bunch of peoples who paid cheap shipping this past Monday. That means we all get about the same time. If I had known that I could have saved 17 dollars on quick shipping and went the cheap route. That is what steams me.

[RinSin]

Tried using my email and creditcard,but seems there is no ordernumber for me there. And im not about to call to the US with my cellphone. Id pay as much as i payed for the game.
Sorry to hear about ur case tho, its really stupid.

[Dragona]

Rin, ive sent an e-mail to support as suggested:

https://store.eu.square-enix.com/eme...-questions.php

on there there is a link for "Customer support" which is how i sent the "e-mail":

https://store.eu.square-enix.com/eme...er-support.php

I did this on the 19th and i have received NO answer within 48 hours like it has stated i have however received an automated e-mail which states that they have received my ticket successfully... whatever that means..

If this continues I'll be going to trading standards there is NO information on how to contact them if i had 2 days of my 14 day cooling off period when i submitted this I'd be screwed now.

My patience is wearing and no one on any official SE forum seems to want to help with contact information or any way to escalate this issue, if they were bogged under they should send a mail out or put a message on website saying times will be increased.

And no digital river wont work for EU atleast for this product, our e-mail states that we will see "Square Enix Limited" on out statement and not "DRI*"

-D

[RinSin]

Ive never had such a hard time figuring out how to contact them / cancel an order before. And i feel like im going left and right from page to page to get any info. The only thing i miss from wow/blizz right now is how easy it was for me to figure out things on my own.

And im assuming its gonna take a week before any proper responce on the email. One one hand I get that it can take time, but other hand, theive made things stupidly stupid.