Cancel a preorder.

[Dragona]

Rin, ive sent an e-mail to support as suggested:

https://store.eu.square-enix.com/eme...-questions.php

on there there is a link for "Customer support" which is how i sent the "e-mail":

https://store.eu.square-enix.com/eme...er-support.php

I did this on the 19th and i have received NO answer within 48 hours like it has stated i have however received an automated e-mail which states that they have received my ticket successfully... whatever that means..

If this continues I'll be going to trading standards there is NO information on how to contact them if i had 2 days of my 14 day cooling off period when i submitted this I'd be screwed now.

My patience is wearing and no one on any official SE forum seems to want to help with contact information or any way to escalate this issue, if they were bogged under they should send a mail out or put a message on website saying times will be increased.

And no digital river wont work for EU atleast for this product, our e-mail states that we will see "Square Enix Limited" on out statement and not "DRI*"

-D

[RinSin]

Ive never had such a hard time figuring out how to contact them / cancel an order before. And i feel like im going left and right from page to page to get any info. The only thing i miss from wow/blizz right now is how easy it was for me to figure out things on my own.

And im assuming its gonna take a week before any proper responce on the email. One one hand I get that it can take time, but other hand, theive made things stupidly stupid.