Cancel a preorder.

[RinSin]

I have tried it, and its not there.
I found a link however in my purchase order.

Copied from http://eu.square-enix.com/en/documents/tnc

2.9.1 For customers resident in the United Kingdom, Switzerland, Italy, Spain, Portugal, Denmark, Norway, Sweden, Finland, Australia or New Zealand:

2.9 Cancellation and refunds

2.9.1 For customers resident in the United Kingdom, Switzerland, Italy, Spain, Portugal, Denmark, Norway, Sweden, Finland, Australia or New Zealand:

The information on your cancellation right set out in this section 2.9.1 is only valid if you are a resident of any such country.
Cooling-off period. If you are contracting with us as a consumer, then, subject to the provisions of this section 2.9.1, you may cancel any Supply Contract for a Product ordered from us at any time within the period of 14 days after: (a) in the case of a Physical Product, the date on which you received the Product; or (b) in the case a Download Product, the date on which we notify you that the Download Product is available for download from the Store; or (c) in the case of a Store Service, the date of entering into the Supply Contract with us for the provision of the Store Service. For customers resident in Norway, however, each date described in paragraphs (a) to (c) of the preceding sentence shall instead be the date on which you receive notice of your cancellation right.

Im not this good at english but does this mean i have to wait for an email, where i get the option to cancel the order ?

[FutanXIV]

That doesn't really say what to do if you want to, however right below that.

How to cancel. To cancel an order, you must notify us of your intention to do so. (For Italian customers, such notice must be sent or confirmed within 48 hours via registered mail with a return receipt requested. For Portuguese customers, such notice must be sent within the cooling-off period via registered mail with a return receipt requested.) In the case of Physical Products supplied to you further to your order, you must return those Physical Products to us as soon as reasonably practical. The return of any Physical Products shall be solely at your own cost and risk. You are legally obliged to take reasonable care of any Physical Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

And at the bottom

3.11 Contact us

If you have any queries concerning any of these Terms, our Products or your order, please contact our support service:

at this web address http://support.eu.square-enix.com/?la=2; or
by post at Square Enix Support Centre, Square Enix Europe, Wimbledon Bridge House, 1 Hartfield Road, London SW19 3RU, United Kingdom.

So go to http://support.eu.square-enix.com/?la=2; and go through those hoops. :\

[RinSin]

Okei thanks for reading through. Ive made a ticket about it, so guess ill see what happens in a few days when they got time to respond.
Not found any live chat, and i cannot afford to make the phonecall to them so.