Has anyone received wrong game version codes to the early access?

I preordered FFXIV:ARR CE PC Digital version from the Square Enix Digital store, and I received a code to redeem to gain early access.
When I redeemed the code, it said that I will receive the rewards of Standard Edition (the doll and the cap) and no mention of the Behemoth Barding or the Coeurl Mount.

I've tried contacting support by email, but they're taking too long it seems.
This is my last hope to get my issue resolved before early access starts.