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  1. 08-23-2013 11:50 AM #1
    Paran01ds
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    Aug 2013
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    Australia
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    Character
    Simon Reed
    World
    Behemoth
    Main Class
    Lancer Lv 15

    Contacted support about my EU key

    So i just waited in the queue for like 2 hours and spoke to support agent, gave him all the news as to how i accidentally purchased a EU FF14, He wanted all my infomation, confirmed it all then was able to give me a NA early access key after all of this. I am very thankful to him and hopefully if anyone else had the same issue as me, you can resolve it by going to support!
    (0)
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  2. 08-23-2013 11:52 AM #2
    joku_muko
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    Aug 2013
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    4
    Character
    Yemblin Evelott
    World
    Goblin
    Main Class
    Thaumaturge Lv 11
    Grats! Can you please link to Live chat? I can't seem to find it!
    (0)
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  3. 08-23-2013 11:52 AM #3
    Riyo
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    Aug 2013
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    Character
    Riyo Ke
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    Behemoth
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    Arcanist Lv 50
    Chat or phone? If it is chat do you have a link?
    (0)
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  4. 08-23-2013 12:07 PM #4
    rsparrowk
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    Jun 2013
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    Character
    First Last
    World
    Behemoth
    Main Class
    Miner Lv 39
    Quote Originally Posted by Paran01ds View Post
    So i just waited in the queue for like 2 hours and spoke to support agent, gave him all the news as to how i accidentally purchased a EU FF14, He wanted all my infomation, confirmed it all then was able to give me a NA early access key after all of this. I am very thankful to him and hopefully if anyone else had the same issue as me, you can resolve it by going to support!
    Congratulations. This is good news. Hope everyone else gets some of your good luck. I've read a few post talking about waiting 2-3 hours then getting an disconnected as soon as they join with someone.
    (0)
    3102/90000 Survivor
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  5. 08-23-2013 12:31 PM #5
    Shinmen
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    Aug 2013
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    35
    Character
    Shinmen Takezo
    World
    Hyperion
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    Conjurer Lv 50
    Quote Originally Posted by rsparrowk View Post
    Congratulations. This is good news. Hope everyone else gets some of your good luck. I've read a few post talking about waiting 2-3 hours then getting an disconnected as soon as they join with someone.
    I was disconnected when ti was my turn :/
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  6. 08-23-2013 12:49 PM #6
    Paran01ds
    Player
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    Aug 2013
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    Australia
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    Character
    Simon Reed
    World
    Behemoth
    Main Class
    Lancer Lv 15
    Sorry guys, Forgot about my thread, it was through live support chat. not calling them

    You can find the live support chat here
    https://support.na.square-enix.com/c...hp?id=496&la=1
    Just follow that through then select chat.
    (2)
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  7. 08-23-2013 06:42 PM #7
    DarkSnowWolf
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    Aug 2013
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    Snowy Cat
    World
    Faerie
    Main Class
    Arcanist Lv 17
    lucky fella..i just get cut off..
    (0)
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  8. 08-23-2013 07:05 PM #8
    Kuroi_Tsuki
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    Aug 2013
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    192
    Character
    Kuroi Tsuki
    World
    Omega
    Main Class
    Thaumaturge Lv 70
    And few days ago they said they can't give me EU code when I said that I purchased NA version by mistake ._.
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  9. 08-23-2013 07:07 PM #9
    Claire_Pendragon
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    Apr 2011
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    Limsa Lominsa
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    Character
    Claire Pendragon
    World
    Mateus
    Main Class
    Red Mage Lv 100
    Everyone gives links to live chat support, and when i follow the links, i keep getting email... which they never respond to... :<

    I figured out the issue, it only gives u that option, as long as u dont select FFXIV or FFXIV ARR as categories.

    Stick to just SE support, and u'll get a chat option.
    (0)
    Last edited by Claire_Pendragon; 08-23-2013 at 07:37 PM.
    CLAIRE PENDRAGON
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