Lancer Quest Culture Shock (bug)

[Jinko]

The 2nd Lancer quest "Culture Shock" will freeze if you try to talk to Willelda when in the class Conjurer (have not tried other classes)

Unable to move or open menu.

Works fine as Lancer class but needs to be address otherwise you are forced to exit FF14 by force closing the program.

[Baccanale]

Greetings, Jinko!
Thank you for posting your concerns about your game freezing after talking to Willelda. In order to make sure that a thorough inspection is conducted, it would be a great help to us if you submitting as much information as you can in the following form:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which version of Windows was in use to play the game.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
•Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

Thanks again for your participation!

[Jinko]

Thread Title:
Games halts when talking to NPC Willelda at the lancer guild in Gridania, can still move camera controls and use chat but unable to bring up the menu system or move character.

Platform:
Windows 7 Ultimate 64 bit.

ISP:
BT

Type of Internet Connection:
DSL

Internet Connection Speed:
2 Mbps

Date & Time:
6/4/11 23:48

Frequency:
State how frequently the issue occurs. Please select from the following.
2.Sometimes (Tried it twice both on Conjurer)


Character Name:
Jinko Jinko

Race:
Race of your character when the issue occurred.
Lalafell M

World:
Lindblum

Class/Skill Rank:
Conjurer Rank 33

Physical Level:
46

Area and Coordinates:
Lancer Guild, Gridania

Party or Solo:
Solo

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
Willelda

Monster Name:
Name of monster that your character was battling against when the issue occurred.
None

In-Game Time:
Did not note in game time

Steps:
Detailed steps on how the issue occurred.
Received an NPC linkshell message from the lancer guild.
Went to lancer guild to pick up quest, spoke to Willelda as Conjurer, NPC motioned as if to talk to me, but no Dialogue box appeared, my character then became frozen, could not move or access menu system.

After I force quit the program I retried the quest and the same problem occurred.
I then force quit again, switched to Lancer and this time managed to obtain the quest, so assume the issue is caused by trying to obtain the quest when in a class other than Lancer.

[Baccanale]

Greetings again, Jinko!
Thanks for filling out the form that I posted. I have made sure to submit your report to the development team for a thorough investigation. I recommend keeping an eye on this thread for any news about the progress of the investigation. Thanks again for your report!

[Melodicya]

Hello Jinko!

We have looked into this issue and would like you to please try contacting Technical Support for assistance with this matter. You can create a Technical Support Ticket at the Square Enix Support Center at http://support.na.square-enix.com under "Final Fantasy XIV".

Thank you!