Volume lowered when plugging in USB cable

[Darte]

Small odd bug since patch 1.7 was released.

Whenever I plug a USB cable while playing XIV and windows "acknowledges" that a device has been plugged in by playing the plugin sound, the volume on XIV drops to about half of what it was originally set at. This persists until i logout and log in again.

Just thought ya'll should know.

[Baccanale]

Greetings, Darte!
Thank you for taking the time to post your concerns about the volume dropping. In order to make sure that we have enough information for an investigation, it would be a great help to us if you filled out the following form:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
•Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

Thanks for your participation!

[Darte]

Thread Title: Volume lowered when plugging a cable into USB port while playing XIV
Whenever I plug in a USB cable into my computer while FFXIV is running, the in game volume (both ambient and sound effects) are lowered to about half of what I have it set at (maximum). So far, relogging seems to fix this problem.

Platform:
PC

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
10Mbit/s

Date & Time:
First occurred April 14th shortly after the maintenance ended for Patch 1.7

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always

Character Name:
Dart Erhardt

Race:
Hyur Male

World:
Rabanastre

Class/Skill Rank:
Thaumaturge/39

Physical Level:
50

Area and Coordinates:
Uldah Guild Leve Counter

In-Game Time:
Don't have this info, I believe it might have been noon.

Steps:
1: Load up FFXIV in windowed mode
2: Log in with my character
3: With my computer in focus of FFXIV, plug in a USB device so that windows makes the "device connected" sound.
4: Volume gets lowered to about half of what it currently is.

[Baccanale]

Greetings again, Darte!
Thank you for taking the time to fill out the report. I can understand how strange this drop in volume seems, so I have made sure to submit your report to the development team for further investigation. I recommend consulting this thread for any news about the investigation. Thanks again for your report!

[Melodicya]

Hello Darte!

Thank you for your patience regarding this. We have looked into this issue and would like you to please try contacting Technical Support for assistance with. You can create a Technical Support Ticket at the Square Enix Support Center at http://support.na.square-enix.com under "Final Fantasy XIV".

Thank you!